GINA ARMAND
Ingersoll,Canada
Summary
To transition into an Estimating role at Atlantic Packaging. I bring a strong foundation in customer service and a proven entrepreneurial mindset. With expertise in conflict resolution, communication, and problem-solving, I consistently deliver results that enhance customer satisfaction and organizational success. Known for my adaptability, reliability, and proactive approach, I am committed to contributing with precision, efficiency, and dedication.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Atlantic Packaging Products
04.2023 - Current
- Managing one of the company's top 5 customer accounts, receiving consistent praise from superiors and clients
- Coordinating stock order planning, managing preprint schedules, and maintaining delivery timelines to ensure accuracy and efficiency
- Managing customer requirements for materials, stock, preprints, production, and forecasts through weekly Excel reports
- Collaborate with internal teams to resolve challenges efficiently and meet client needs
- Demonstrates exceptional attention to detail, ensuring accuracy and consistency in all tasks and deliverables
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Coordinating load transportation with the shipping department and accurately booking customer orders
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Coordinated with logistics department to expedite shipping for urgent customer orders
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Express interest and demonstrate readiness to expand into estimating roles within the company
- Deliver exceptional customer service by building strong client relationships and ensuring satisfaction
Social Media Coordinator/Office Administrative Assistant
Town of Ingersoll
04.2019 - 12.2021
- Welcoming customers with a professional and friendly demeanor upon entry.
- Directed inquiries and managed administrative tasks, including invoicing and permit registration specifically Death Permits and Marriage Licenses
- Processing and managing parking tickets and parking permits
- Creating and managing social media posts and digital signage to promote special Town events.
- Analyzing performance metrics to ensure social media posts effectively reach a broad audience.
- Monitoring and managing social media platforms to prevent the spread of misinformation and ensure accurate communication.
- Assisting with administrative tasks across various departments, including dog tag registrations and fulfilling social media requirements for other teams and departments
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created social media content with consistent content and tone.
Front Desk Receptionist
Town of Ingersoll
05.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Demonstrated ability to multitask effectively in high-pressure environments while maintaining accurate till operations
- Providing comprehensive support for a wide range of administrative tasks
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk creating increased membership sales
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Pediatric Medical Secretary
Dr. Hanna Erez
03.2013 - 06.2017
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Interacted with stressed parents, offering comfort and clear communication.
- Proven ability to efficiently manage multiple tasks in high-pressure environments.
- Kept information confidential and followed Personal Health Information Protection Act (PHIPA) guidelines to maintain patient trust.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Maintained current and accurate medical records for patients.
Medical Secretary
Dr. Susan and Julie Kovacs
07.2008 - 09.2010
- Managed appointment scheduling, handled high-volume phone inquiries, and navigated stressful situations with professionalism, providing comfort and support to distressed patients in a fast-paced Pediatric GI/Adult Rheumatology clinic
- Ensured timely and accurate completion of clinic and hospital billing, meeting MOH deadlines with efficiency and precision
- Release of Information and understanding confidentiality protocols
- Skilled in managing a high-volume phone system, ensuring all patient inquiries were addressed and callbacks were completed promptly
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Pediatric Medical Secretary
Dr. Joseph Porepa
02.2006 - 07.2008
- Managed a wide range of administrative tasks autonomously in a high-demand pediatric clinic environment, ensuring smooth day-to-day operations.
- Oversaw the Release of Information process, adhering to strict confidentiality protocols and maintaining compliance with regulatory standards.
- Prepared and issued financial aid letters with precision and professionalism, addressing patient needs effectively.
- Demonstrated exceptional multitasking abilities, successfully prioritizing tasks in a dynamic and fast-paced clinical setting.
- Ensured timely and accurate completion of billing processes, consistently meeting Ministry of Health deadlines.
- Built strong rapport with patients' families, providing empathetic communication and fostering a welcoming clinic environment.
- Acted as a reliable administrative backbone in a pediatric setting, coordinating effectively with healthcare professionals to deliver optimal care.
Education
Hospital Patient Registration Diploma - Health Care Administration
CDI College
Toronto10.2005
High School Diploma -
Christ The King School
Rushoon, NL06.2001
Skills
- Outstanding organizational and critical thinking
- Customer relations/Relationship building
- Customer service/Conflict resolution
- Microsoft Excel/Microsoft outlook/Microsoft Office Suite/Microsoft PowerPoint
- Scheduling/Order processing
- Team development and building rapport
- Time management and prioritization skills
- Interpersonal skills
- Team player
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
I have a strong passion for continuous learning, creativity, and connection I enjoy exploring nature, collecting unique rocks and gemstones, and delving into their natural beauty and significance
My entrepreneurial spirit drives me to bring meaningful craftsmanship to others through my jewelry business I also embrace mindfulness and spirituality, believing in the power of kindness, compassion, and the principle of 'you get what you give'
Additionally, I am eager to expand my skills in Estimating, as I am deeply interested in growing my knowledge and moving into a role that offers new challenges and opportunities for learning My love for acquiring new skills and taking on fresh experiences drives my commitment to personal and professional growth
Timeline
Customer Service Representative
Atlantic Packaging Products
04.2023 - Current
Social Media Coordinator/Office Administrative Assistant
Town of Ingersoll
04.2019 - 12.2021
Front Desk Receptionist
Town of Ingersoll
05.2018 - 04.2019
Pediatric Medical Secretary
Dr. Hanna Erez
03.2013 - 06.2017
Medical Secretary
Dr. Susan and Julie Kovacs
07.2008 - 09.2010
Pediatric Medical Secretary
Dr. Joseph Porepa
02.2006 - 07.2008
Hospital Patient Registration Diploma - Health Care Administration
CDI College
High School Diploma -
Christ The King School
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