Gina Arias Conchas
San Diego
Summary
Conscientious Residential Monitor known for high productivity and efficient task completion. Excel in communication, empathy, and patience, ensuring resident needs are met with professionalism and care. Ready to leverage skills in maintaining safe, supportive environments for all residents. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Experienced Residential Monitor with a solid background in maintaining safe, secure living environments for diverse community members. Known for outstanding skills in crisis resolution and behavior management. Notable ability to create structured schedules and enforce rules for residents while providing compassionate support. Past roles have involved fostering positive resident relationships and promoting personal growth through constructive feedback.
Overview
1
1
years of professional experience
1
1
Certification
Work History
Residential Monitor
alpha project harm reduction bs3
San Diego
04.2024 - Current
- Maintained accurate records of all security-related incidents, documenting details and outcomes
- Maintained a clean work environment by regularly inspecting assigned areas for hazards or obstructions
- Responded promptly to any suspicious activities or incidents, taking appropriate action as necessary
- Maintained inventory of supplies needed for daily operations, restocking as necessary
- Cultivated positive relationships with residents through effective communication skills and attentive listening
- Demonstrated strong problem-solving skills when addressing resident complaints or conflicts, finding satisfactory resolutions for all parties involved
- Maintained a positive attitude and professional demeanor when interacting with residents, even in challenging situations
- Demonstrated strong organizational skills by efficiently managing multiple tasks simultaneously
- Cultivated a welcoming atmosphere within the property through friendly greetings and personalized interaction with residents
- Participated in ongoing training sessions to stay updated on industry trends, regulations, and best practices
- Document new intake folders and document exit folders
- Bed checks
- Nightly DAR
Laundry/Housekeeping
Brighton Place Spring Valley
Spring Valley
12.2021 - 12.2023
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Managed inventory of cleaning supplies and restocked as needed to ensure efficient operations
- Adhered to established safety protocols and procedures while handling cleaning chemicals and operating equipment
- Implemented time-saving techniques in daily routines resulting in XX% increase in productivity
- Assisted with laundry duties such as washing, drying, folding, and sorting linens according to hotel standards
- Inspected linens for stains or damages before returning them to circulation or sending them for repairs/replacements
- Maintained cleanliness of laundry area by regularly wiping down machines and organizing supplies
- Collaborated with housekeeping team members to ensure timely delivery of clean linens to guest rooms
Customer Service
Stearns Gym
San Diego
10.2005 - 12.2005
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Customer Service
Continental Cleaners
San Diego
10.2004 - 10.2005
- Developed strong relationships with key clients through regular communication and personalized support
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensure customer satisfaction
Education
General Education -
Cuyamaca Community College
El Cajon, CA02.2010
High School -
Monte Vista High School
Spring Valley, CA06.1989
Skills
- Incident reporting
- Safety inspections
- Conflict resolution
- Record keeping
- Team collaboration
- Problem solving
- Effective communication
- Organizational skills
- Conflict management
- Food Service
- Communication skills
- Customer service
- Guidance in Resident Management
- Training participation
- Positive relationships
- Inventory control
- Interdisciplinary collaboration
- Professionalism
- Time management abilities
- Crisis intervention
- Problem-solving
- Social perceptiveness
- Client records management
- Client assessment
- Multitasking Abilities
Certification
- Secretarial skills, Present
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Residential Monitor
alpha project harm reduction bs3
04.2024 - Current
Laundry/Housekeeping
Brighton Place Spring Valley
12.2021 - 12.2023
Customer Service
Stearns Gym
10.2005 - 12.2005
Customer Service
Continental Cleaners
10.2004 - 10.2005
General Education -
Cuyamaca Community College
High School -
Monte Vista High School
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