Gina Anderson
Mountain View
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using ECW appointment scheduling system to manage over 250 patients weekly. Organized and accurate in managing patient flow.
Overview
16
16
years of professional experience
Work History
Medical Receptionist/Product Specialist
Golden State Dermatology
11.2022 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared and processed patient referrals and transfer requests.
Security Receptionist
Intuit
04.2019 - 11.2022
- Provided exceptional customer service by promptly addressing inquiries and directing visitors to appropriate departments or staff members.
- Assisted in maintaining building security by verifying identification and issuing visitor badges as required.
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Maintained a safe and secure environment for visitors by following strict access control procedures.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Senior Customer Service Representative
Verizon Wireless
04.2013 - 07.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Processed, scheduled and executed customer orders for new and established customers.
Appeals Coordinator/Administrative Assistant
State Of Tennessee, Bureau Of TennCare
12.2007 - 07.2011
- Educated and guided applicants through the appeal process.
- Worked closely with TennCare's Office of General Counsel to ensure all documentation, meetings and court dates were met within the appeals timeline.
- Maintained comprehensive knowledge of regulatory guidelines to ensure compliance within the appeals department.
- Managed timelines effectively by scheduling hearings or mediations as required, meeting all deadlines consistently.
- Responded to attorney inquiries and litigation notices.
- Managed and maintained the Assistant Commissioner's schedule.
- Scheduled and coordinated meetings, interviews, and speaking engagements.
Education
Nashville State Community College
Nashville, TNHigh School Diploma -
Emily Griffith High School
Denver, COSkills
- Office Administration
- Organizational Skills
- Professionalism
- Customer Service
- Collaborative Team Player
Awards
- Verizon Wireless Best in Class Award, Multiple Quarters: Top 10 metric-based achievers in customer service.
- Verizon Wireless MVP Representative Award, Multiple Quarters: #1 Customer Service Representative of the quarter.
- TennCare Executive Mentoring Program
Timeline
Medical Receptionist/Product Specialist
Golden State Dermatology
11.2022 - Current
Security Receptionist
Intuit
04.2019 - 11.2022
Senior Customer Service Representative
Verizon Wireless
04.2013 - 07.2018
Appeals Coordinator/Administrative Assistant
State Of Tennessee, Bureau Of TennCare
12.2007 - 07.2011
Nashville State Community College
High School Diploma -
Emily Griffith High School
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