Gina Almaraz
Upland
Summary
Quality assurance supervisor with 9+ years of experience in developing and executing quality assurance policies. Proven expertise in addressing compliance issues and enhancing inter-departmental communication. Track record of improving team performance and consistently achieving contractual compliance.
Overview
2027
2027
years of professional experience
Work History
Quality Assurance Supervisor
VARP, Inc.
San Bernardino
01.2017 - 07.2026
- Supervised quality assurance department staff to ensure compliance with county contract requirements.
- Developed and implemented procedures for real-time tracking of consumer care quality.
- Collaborated with program management to swiftly resolve system challenges.
- Facilitated communication between departments, streamlining processes and enhancing workflow efficiency.
- Implemented corrective actions to address compliance issues effectively.
- Established policies, procedures, and standards for quality assurance.
- Assessed staff training needs and organized interventions to enhance team capabilities.
- Worked with upper management on developing and implementing program expansions.
- Coordinated audits with county and state agencies.
- Provided timely submission of corrective action plans when required.
- Regularly attended required provider meetings to stay up to date with requirements.
- Participated in county workgroups to share provider insight on upcoming initiatives.
- Managed EHR (Kipu) to build compliant workflows and clinical documentation.
Counselor Manager
Melrose Recovery
Los Angeles
2016 - 2017
- Supervised staff while providing effective training and development opportunities.
- Collaborated with healthcare professionals to ensure coordinated, comprehensive care.
- Developed personalized treatment plans aligned with client assessments and objectives.
- Maintained accurate documentation of client progress in electronic medical records system.
- Served as superadmin for EHR (Kipu) to enhance operational efficiency.
Detox Counselor
SoCal Treatment
Anaheim
2016 - 2016
- Delivered crisis intervention to clients experiencing withdrawal symptoms, ensuring safety throughout.
- Educated clients on detoxification processes and effective coping strategies.
- Monitored client progress and documented behavioral and health changes.
- Coordinated comprehensive care by collaborating with healthcare professionals.
IOP Counselor
MFI Recovery
Riverside
2014 - 2016
- Conducted individual counseling sessions for diverse outpatient clients.
- Developed personalized treatment plans based on client assessments.
- Maintained accurate and confidential client records in compliance with regulations.
- Facilitated psycho-educational groups on topics such as relapse prevention.
- Performed clinical intake interviews to obtain information about a client's history prior to initial session.
Residential Counselor
VARP, Inc. Gibson House for Women
San Bernardino
2014 - 2014
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Maintained complete and accurate charts which included progress and group notes, as well as treatment planning and reviews.
- Facilitated process and educational groups.
- Performed phone screenings, intakes, and ASIs.
- Make client medications available for self-administration and document accordingly.
Counselor
Lake Arrowhead Treatment Center
Lake Arrowhead
2011 - 2013
- Facilitated process and educational groups to enhance client engagement.
- Monitored client progress by documenting observations and reporting behavioral changes to supervisors.
- Maintained accurate charts documenting progress, group notes, and treatment plans.
- Ensured availability of client medications for self-administration with proper documentation.
- Transported and supervised clients during outings and 12-step meetings to promote community integration.
Intern Counselor
Merito House
San Bernardino
2011 - 2011
- Conducted intakes and assessments for program participants.
- Facilitated process and educational groups, maintaining accurate documentation.
- Supervised transportation of participants to 12-step meetings, ensuring safety.
- Managed family visits to enhance participant support and engagement.
Education
AOD Certificate - Alcohol And Drug Counseling
InterCoast Colleges
Riverside, CA01-2011
Skills
- Quality assurance procedures
- Compliance standards
- Regulatory knowledge
- Real-time monitoring
- Procedure development
- Corrective action planning
- Policy development
- EHR management
- Workflow optimization
- Team collaboration
- Interdepartmental coordination
- Problem solving
- Attention to detail
- Effective communication
- Critical thinking
Timeline
Quality Assurance Supervisor
VARP, Inc.
01.2017 - 07.2026
Counselor Manager
Melrose Recovery
2016 - 2017
Detox Counselor
SoCal Treatment
2016 - 2016
IOP Counselor
MFI Recovery
2014 - 2016
Residential Counselor
VARP, Inc. Gibson House for Women
2014 - 2014
Counselor
Lake Arrowhead Treatment Center
2011 - 2013
Intern Counselor
Merito House
2011 - 2011
AOD Certificate - Alcohol And Drug Counseling
InterCoast Colleges