Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gin cote

Winnipeg,Canada

Summary

Dynamic professional with extensive experience at Loblaws, excelling in customer service and cash handling. Proven ability to build relationships and enhance customer satisfaction through effective communication and problem-solving. Recognized for streamlining processes, achieving productivity goals, and fostering teamwork in fast-paced environments. Committed to maintaining high standards of integrity and professionalism.

Overview

17
17
years of professional experience

Work History

Cashier/Customer Service/Pharmacy Technician

Loblaws
06.2016 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Early Childhood Educator

Rainbow Day Nursery
09.2008 - 04.2024
  • Supported children with special needs, creating customized learning strategies to accommodate various abilities.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Communicated with parents and other staff about student progress.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
  • Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Education

Bachelor of Early Childhood Care And Education - Early Childhood Care And Education

Red River College of Applied Arts, Science And Technology
Winnipeg, MB
06-2013

Skills

  • Client support
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Complex Problem-solving
  • Cash drawer balancing
  • Merchandise restocking
  • Issue resolution
  • Refunds and exchanges
  • Product knowledge
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Returns processing
  • Drawer balancing
  • Purchase assistance
  • Point of sale operation
  • Order verification
  • Reports and documents
  • Point-of-sale system operation
  • Payment posting
  • Loyalty program promotion
  • Staff mentoring
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Complaint resolution
  • Client relations
  • Microsoft Excel
  • Customer satisfaction measurement
  • Appointment scheduling
  • Team development
  • Professional telephone demeanor
  • Call management
  • Prioritization
  • De-escalation techniques
  • Building rapport
  • Dispute resolution
  • Filing
  • Clerical support
  • Service upselling
  • Delivery scheduling

Languages

English
Full Professional

Timeline

Cashier/Customer Service/Pharmacy Technician

Loblaws
06.2016 - Current

Early Childhood Educator

Rainbow Day Nursery
09.2008 - 04.2024

Bachelor of Early Childhood Care And Education - Early Childhood Care And Education

Red River College of Applied Arts, Science And Technology

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Gin cote