GILSON SHAJAN
SUDBURY,ON
Summary
Professional with a track record of delivering results in fast-paced leadership and marketing roles. A graduate certificate in global business management combined with a bachelor’s degree in business administration. Proven experience in team management, customer service, sales, and marketing plan creation. Capable of managing operations, communicating effectively, and solving problems. Eager to use experience to achieve success in challenging corporate environments.
Overview
5
5
years of professional experience
Work History
SHIFT LEADER
A&W FAST FOOD RESTAURANT
VAL CARON, SUDBURY
06.2023 - Current
- Managing team members, handling opening and closing duties, ensuring customer service, maintaining quality control, managing inventory, handling cash transactions, providing training and development, ensuring safety and compliance, and addressing issues promptly
- Communicating effectively with team members and management to keep everyone informed about important updates and changes.
NEIGHBOURHOOD MARKETING EXECUTIVE
PUULSE MARKETING SUDBURY
03.2023 - 05.2023
- Market research, developing marketing strategies, customer engagement, product knowledge, sales and lead generation, excellent customer service, meeting sales targets, reporting and analysis, compliance with policies, and continuous learning are essential for promoting Bell Canada’s products and services in specific neighborhoods
- This involves understanding demographics, promoting products, generating leads, providing excellent customer service, and adhering to company policies.
Cashier
FARMYARD RESTAURANT
KERALA, INDIA
01.2021 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Customer Service Representative
TELEPERFORMANCE LTD
MUMBAI, INDIA
08.2019 - 06.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Master’s - GLOBAL BUSINESS MANAGEMENT
CAMBRIAN COLLEGE OF APPLIED ARTS AND TECHNOLOGY
03.2024
Bachelor’s - BUSINESS ADMINISTRATION
INDIRA GANDHI COLLEGE OF ARTS AND SCIENCE
03.2019
Skills
- SALES
- CUSTOMER SERVICE
- Guest Service
- Delegating Work
- Operations Monitoring
- Decision-Making
- Compliance Understanding
- Pos System Operation
Timeline
SHIFT LEADER
A&W FAST FOOD RESTAURANT
06.2023 - Current
NEIGHBOURHOOD MARKETING EXECUTIVE
PUULSE MARKETING SUDBURY
03.2023 - 05.2023
Cashier
FARMYARD RESTAURANT
01.2021 - 06.2022
Customer Service Representative
TELEPERFORMANCE LTD
08.2019 - 06.2020
Master’s - GLOBAL BUSINESS MANAGEMENT
CAMBRIAN COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Bachelor’s - BUSINESS ADMINISTRATION
INDIRA GANDHI COLLEGE OF ARTS AND SCIENCE
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