Summary
Overview
Work History
Education
Skills
Timeline
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Gillian Sweeney

Cambridge,ON

Summary

Results-driven customer service employee with a proven track record in leadership and problem-solving. Skilled in leveraging research methodologies and critical thinking to achieve significant outcomes. Recognized for effective communication strategies that mentor team collaboration and client satisfaction. Seeking to apply these skills in a dynamic environment that values innovation and excellence.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Intervention Pain Clinic
Cambridge, Ontario
06.2024 - Current
  • Prepared clinical notes and updates on each patient for review by primary physician.
  • Coordinated services between primary care providers and specialists.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Sales Associate

The Hudson Bay
Cambridge
11.2019 - Current
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Used technology resources to assist customers in locating and selecting items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Head Hostess

East Side Mario's
Cambridge
09.2017 - 04.2021
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Trained new staff on proper hosting procedures and policies.

Education

Bachelor of Arts - Criminology

Wilfrid Laurier University
Brantford, ON
06-2025

Skills

  • Effective communication
  • Critical thinking
  • Problem solving
  • Research methodology
  • Leadership
  • Optimism

Timeline

Medical Assistant

Intervention Pain Clinic
06.2024 - Current

Sales Associate

The Hudson Bay
11.2019 - Current

Head Hostess

East Side Mario's
09.2017 - 04.2021

Bachelor of Arts - Criminology

Wilfrid Laurier University

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Gillian Sweeney