Gillian Sisera
Mississauga
Summary
Adept individual with more than five years working as Manager for revenue-generating business with expert team leadership, planning and organizational skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Front of House Supervisor
Cineplex Winston Churchill & VIP
05.2024 - Current
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, front and back of house supplies.
Assistant Manager /FOH Supervisor
Cineplex Oakville & VIP
06.2021 - 05.2024
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Server/Team Leader
Cineplex
03.2018 - 06.2021
- Provided expert administrative support to meet daily requirements and maximize team productivity.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Established positive relationships with customers and other staff members.
Jewellery Store Manager
Alsten Jewellery
03.2016 - 02.2018
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Accommodated customers by recommending jewelry suited to individual tastes and budgets.
- Provided excellent customer service to exceed customer expectations, remained up-to-date on all product knowledge and discovered opportunities to maximize sales.
- Completed all daily activities for store opening as well as closing duties.
Education
High School Diploma -
Thomas A. Blakelock High School
Oakville, ON 09.2012 - 06.2016
Skills
Staff Supervision
Accomplishments
- Promoted to Assistant Manager and VIP Supervisor 2021- Ensured training among servers, dealt with interpersonal customer relations and conflict resolution.
- Manager at Alsten Jewellery 2017 - Secured store security, worked independently, assisted customers with their needs and desires.
- Smart Serve Certified
- Classified G License
- First Aid Certified
- Food Safety Certified
Timeline
Front of House Supervisor
Cineplex Winston Churchill & VIP
05.2024 - Current
Assistant Manager /FOH Supervisor
Cineplex Oakville & VIP
06.2021 - 05.2024
Server/Team Leader
Cineplex
03.2018 - 06.2021
Jewellery Store Manager
Alsten Jewellery
03.2016 - 02.2018
High School Diploma -
Thomas A. Blakelock High School
09.2012 - 06.2016
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