Gillian Mckeown
Scarborough,ON
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
East Side Marios
03.2023 - 02.2024
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Food and Beverage Manager
Killarney Mountain Lodge
01.2021 - 03.2023
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Streamlined operations through regular review of processes and implementation of best practices.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
Bar Supervisor
Elephant And Castle
03.2018 - 03.2020
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
Server
Black Dog Pub
06.2013 - 03.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Skills
- Employee Scheduling
- Business Development
- Strategic Planning Skill
- Employee Relations
- Sales Forecasting
- Menu Development
- Human Resources
Certification
Smart Serve
Food Handlers
Timeline
Assistant General Manager
East Side Marios
03.2023 - 02.2024
Food and Beverage Manager
Killarney Mountain Lodge
01.2021 - 03.2023
Bar Supervisor
Elephant And Castle
03.2018 - 03.2020
Server
Black Dog Pub
06.2013 - 03.2018
Smart Serve
Food Handlers
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