Gillian Martinez
Cypress,CA
Summary
Organized and dependable student successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Pismo Lighthouse Suites
08.2024 - 12.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Food Service Worker/Cashier
House Of Bagels
07.2023 - 02.2024
- Promoted to shift/team lead after 2 months; 6 months of supervisor and trainer experience
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and organized kitchen, dining and service areas.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Maintenance Crew Member
Valenica Apartments
06.2022 - 08.2022
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Followed routine maintenance checklist.
Hospitality
Petit Soleil
09.2021 - 09.2022
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Maintained food and beverage inventory, strategically monitoring demand and supporting large-scale hospitality operations with abundant supply.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
Hostess/Server
T.G.I Fridays
04.2021 - 07.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Bachelor's degree - Architecture
California Polytechnic State University
San Luis Obispo, CA06-2027
Associate of Science - Mathematics
Cuesta College
San Luis Obispo05-2022
Skills
- Adobe Photoshop
- Adobe InDesign
- Adobe Illustrator
- Adobe Premier Pro
- Revit
- Rhino
- Sketchup
- Organizational Skills
- Time Management
- Problem-solving
Websites
Certification
- Food Handler Certification
- Driver's License
Additional Information
I understand a decent amount of Spanish and have a passion for languages. On my own, I've learned some Japanese and Mandarin as well as continuing to practice and learn Spanish.
Timeline
Front Desk Agent
Pismo Lighthouse Suites
08.2024 - 12.2024
Food Service Worker/Cashier
House Of Bagels
07.2023 - 02.2024
Maintenance Crew Member
Valenica Apartments
06.2022 - 08.2022
Hospitality
Petit Soleil
09.2021 - 09.2022
Hostess/Server
T.G.I Fridays
04.2021 - 07.2021
Bachelor's degree - Architecture
California Polytechnic State University
Associate of Science - Mathematics
Cuesta College
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