Gillian Jackson
Montreal,Canada
Summary
Dedicated and well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with an unfailing work ethic and passion for helping others.
Empathetic LPN with 19 years of experience helping people cope and solve problems of everyday life. Polished in interfacing with community liaisons. Excellent communicator with a knack for building lasting professional relationships.
Capable and well-versed in educating patients, coordinating treatment plans and setting up program referrals. Knowledgeable about documentation, recordkeeping and insurance requirements. Patient LPN with first-rate client advocacy skills and extensive knowledge of community resources. Recognized for compassionate demeanor and excellent social perceptiveness.
Help provide crisis intervention services in addition to routine care and support. Conducts assessments, sets goals and improves patient quality of life with hands-on assistance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
1
1
Certification
Work History
LPN
Sante Mont Royal Clinique
Montreal, QC
12.2014 - Current
- Cared for wounds, and assisted with procedures.
- Managed patient care through monitoring respiration, blood pressure and blood glucose levels
- Collaborated with physicians and nurses to assess patient needs, plan and modify care and implement interventions.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Applied interpersonal communication skills to comfort and counsel patients and families throughout the care process.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment and instruments.
- Sterilization with autoclave machine
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- IUD removals
- Performed HPV/ Pap smears
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Comforted and counseled patients and families throughout care process.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in minor surgical procedures.
- Facilitated patient education on disease management and prevention, empowering individuals towards healthier lifestyles.
- Assisted in management of patient flow in busy settings, reducing wait times and improving efficiency.
Phlebotomist
CDL Laboratories
Montreal, QC
05.2017 - Current
- Collected blood samples following strict safety protocols to ensure patient care standards.
- Maintained accurate patient records and sample labeling to support laboratory processes.
- Trained new phlebotomists on techniques and compliance with health regulations.
- Streamlined blood collection procedures, enhancing workflow efficiency in high-volume environments.
- Conducted regular equipment maintenance checks to uphold operational readiness and reliability.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Addressed questions and concerns to educate patients on collection process and procedures.
Medical Receptionist
Dr. Portnoy (ID Clinic JGH)
Montreal, QC
11.2015 - 06.2021
- Managed patient scheduling to optimize clinic workflow and reduce wait times.
- Facilitated patient check-in processes, ensuring accurate data entry and documentation.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained and organized health records to ensure compliance with privacy regulations.
- Maintained strict confidentiality of patient information.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
LPN
Clinique Vendome
Montreal, QC
07.2013 - 11.2014
- Educated families on child health, wellness, and disease prevention strategies.
- Monitored vital signs and assessed developmental milestones for pediatric patients.
- Documented pediatric patient care to maintain accurate and complete medical records.
- Administered immunizations and other preventative care measures to promote health and prevent disease.
- Monitored pediatric patient conditions to identify changes and respond promptly.
- Interacted with child welfare personnel and social workers in cases involving concerns about overall well-being.
Education
DEC - Licensed Practical Nurse
PACC
Montreal, QC11.2007
Skills
- Sample and specimen collection
- Venipuncture
- Vaccination
- Administer prescription drugs
- Pap smears
- Pelvic exams
- IUD Removal
- Electrocardiograms
- Patient triaging
- Caring for wounds
- Multi-tasking and prioritization
- Empathetic and compassionate
- Critical thinking
- Team building
- Responsible for checking and restocking Inventory
Languages
English
French
Certification
Cardiovascular Considerations for the Diabetes Patient (Diabetes Simplified Practical Recommendations to Improve Diabetes Care) December 30, 2020
Attachment Strategies for Engaging and Helping
Course completed Feb 2021
Crisis and Trauma Research Institute.
COVID-19 vaccination training for health workers
Course completed: Feb 12, 2021
Project Management: Healthcare Projects
Course completed on Jan 06, 2021 at 06:32PM UTC
HPV cancer prevention
Center for Disease Control and prevention (CDC)
Course completed June 21 2023
Clinical Overview of Measles: Diagnosis, Laboratory Testing, and Outbreak Response
Center for Disease Control and prevention (CDC)
Course completed Dec 31 2025
Timeline
Phlebotomist
CDL Laboratories
05.2017 - Current
Medical Receptionist
Dr. Portnoy (ID Clinic JGH)
11.2015 - 06.2021
LPN
Sante Mont Royal Clinique
12.2014 - Current
LPN
Clinique Vendome
07.2013 - 11.2014
DEC - Licensed Practical Nurse
PACC