Gillian Hemmings
Collingwood,Canada
Summary
With 4+ years of experience, successfully managed administrative tasks including scheduling, interviewing, inventory management, and order processing. Possess extensive knowledge of POS systems with 10+ years of experience. Expertise in food handling and hospitality spanning 7 years, ensuring high professionalism and customer satisfaction. Cashier experience of over 10 years has honed skills in providing efficient and accurate transactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dining Room Server
Parkland on the Glen Lifestyle Retirement Home
10.2022 - 12.2024
- Morning shift fill 10 jugs of water
- Stock sugars(all kinds) and salt and pepper
- Get takeout orders ready on cart for residents
- Deliver takeout orders to correct resident unit
- Served food and beverages promptly with focused attention to residents needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped residents with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resetting tables with correct size linen table cloth
- Correctly placing cutlery and glasses down for correct amount of seating
- Vacuum section 1 to 5
- Wipe down chairs
- Polish glassware
- Go down to laundry to steam all linen table cloths and napkins
- Wipe down all working surface stations
OMNI Fulfillment Associate
Walmart
12.2020 - 09.2022
- Efficiently picks, and assembles orders from various temperature areas with great care, and quality in mind to achieve “on time” delivery to customers
- Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes
- Ensures that products picked are of the highest quality
- Correctly documents, and labels all orders correctly through interpretation, and understanding documentation including pick slips, packaging details, shipping labels etc
- Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained
- Balances fulfillment responsibilities with customer interaction, and offering service including supporting issues to resolution
- Ensures strict adherence to strict safety, and food hygiene standards including maintaining a clean, and hygienic work area, immediate clean up of all spills, debris, and ensures all totes are clean to avoid debris before packing
- Exhibits behaviours that support the organizations mission, and core values
- Participants in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards, and efficiencies, customer satisfaction, safety, working conditions, and quality standards
- Demonstrates flexibility in completing / adjusting to work assignments based on customer requests, and meeting- daily delivery schedules
Assistant Manager
Subway
10.2015 - 12.2020
- Pleasantly, and courteously interacted with customers
- Consistently provided friendly customer service, and heartfelt hospitality
- Promptly, and empathetically handled customer concerns, and complaints
- Responsible for weekly inventories
- Supervised employees
- Managed food orders, maintained an A level store
- Followed safety food procedures, filled paperwork
- Completed, and posted staff schedules
- Recruited, rewarded, and terminated staff as needed
- Communicated changes, of food preparation formulas, standards etc, to staff
- Ensured that all local, and national health, and food safety codes are maintained, and company safety security policies are followed
Server/Bartender
Wild Wing
11.2011 - 10.2015
- Efficiently picks, and assembles orders from various temperature areas with great care, and quality in mind to achieve “on time” delivery to customers
- Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes
- Ensures that products picked are of the highest quality
- Correctly documents, and labels all orders correctly through interpretation, and understanding documentation including pick slips, packaging details, shipping labels etc
- Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained
- Balances fulfillment responsibilities with customer interaction, and offering service including supporting issues to resolution
- Ensures strict adherence to strict safety, and food hygiene standards including maintaining a clean, and hygienic work area, immediate clean up of all spills, debris, and ensures all totes are clean to avoid debris before packing
- Exhibits behaviours that support the organizations mission, and core values
- Participants in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards, and efficiencies, customer satisfaction, safety, working conditions, and quality standards
- Demonstrates flexibility in completing / adjusting to work assignments based on customer requests, and meeting- daily delivery schedules
Education
High School Diploma - undefined
West Credit Secondary School
Mississauga, ON01.2011
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
Certification
Smart Serve License2011 – Present
Languages
English
Professional Working
Timeline
Dining Room Server
Parkland on the Glen Lifestyle Retirement Home
10.2022 - 12.2024
OMNI Fulfillment Associate
Walmart
12.2020 - 09.2022
Assistant Manager
Subway
10.2015 - 12.2020
Server/Bartender
Wild Wing
11.2011 - 10.2015
High School Diploma - undefined
West Credit Secondary School
Smart Serve License2011 – Present
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