GILLIAN GREENE, AMAA
Accredited Assessor
Airdrie,AB
Summary
Dynamic leader in real estate valuation and municipal tax policy with over 10 years of expertise in delivering equitable property assessments and tax solutions. Proven track record in driving innovations in property assessment while ensuring compliance with the relevant legislation and regulations. Adept at navigating complex legislation and building productive stakeholder relationships to drive fair outcomes for both property owners and local government. Focused on strategic decision-making and continuous improvement to support municipal growth and community well-being.
Overview
14
14
years of professional experience
Work History
Senior Assessor
City of Airdrie
6 2020 - Current
Lead all aspects of the non-residential inventory, ensuring market value assessments are equitable, defensible, and aligned with government legislation. Responsibilities include:
- Assessment Defense: Prepare for and defend non-residential assessment complaints at the Composite Assessment Review Board (CARB), ensuring all valuations comply with municipal and provincial standards.
- Strategic Negotiation: Negotiate effectively with tax agents and property owners, balancing equitable assessments with the protection of the city’s assessment base and tax revenue.
- Policy Development: Provide recommendations for assessment and taxation policies based on market trends, including supporting affordable housing tax incentives under Bill 20 and contributing to council initiatives on tax relief.
- Audit and Compliance Leadership: Oversee audit and compliance efforts to ensure alignment with provincial regulations, maintaining assessment accuracy and equity.
- Data Accuracy Management: Ensure accuracy of non-residential assessment data within the Computer Assisted Mass Appraisal (CAMA) system, driving improvements in data quality.
- Process Improvement: Coordinate initiatives to streamline assessment processes, addressing rapid parcel growth and enhancing efficiency while ensuring legislative compliance.
- Urban Planning Feedback: Provide expert insights on Community Area Structure Plans (CASPS), Neighbourhood Structure Plans (NSPs), and proposed land use changes, ensuring assessment considerations are integrated into planning decisions.
- Leadership and Mentorship: Lead and mentor a team of assessors, promoting a culture of continuous improvement, professional growth, and operational excellence.
- Exemption Management: Review and approve exemption applications under COPTER, ensuring compliance with legislated requirements.
- Policy Advisory: Offer insights and feedback on Alberta Munis resolutions related to tax and assessment reforms.
Assessor II
City of Airdrie
04.2015 - 06.2020
Led determination of annual residential market values for new and existing properties to ensure equitable and defensible property assessments. Responsibilities included:
- Valuation Expertise: Applied in-depth knowledge and application of direct sales, income, and cost approach to value, ensuring accuracy and fairness of assessments.
- Assessment Defense: Prepared for and successfully defended residential assessments at Local and Composite Assessment Review Boards, contributing to strong, defensible outcomes.
- Market Analysis: Modeled residential markets using SPSS Multiple Regression Analysis to ensure accurate valuation across property types.
- Taxpayer Negotiation: Negotiated with taxpayers to resolve disputes and ensure transparency in assessment processes.
- Cross-Departmental Support: Assisted with valuation of commercial, industrial, and multi-residential properties by analyzing Requests for Information (RFIs), capitalization/GIM studies, vacancy studies, and operating costs analysis to ensure defensible assessments.
Property Tax Consultant
Altus Group
01.2011 - 02.2014
Provided property tax consulting services for oil and gas, telecom, and heavy industrial clients across multiple provinces and territories. Responsibilities included:
- Tax Consulting: Prepared budgets, tax impact analyses, and assessor reports for the oil and gas sector, including jurisdictions such as Saskatchewan, Alberta, British Columbia, and the Northwest Territories.
- Assessment Negotiation: Negotiated assessment reductions with provincial and municipal assessors, successfully lowering tax liabilities for clients in the oil and gas sector.
- Tax and Budget Estimates: Provided comprehensive tax and budget estimates for clients across various industries, ensuring accurate financial planning and strategic decision-making.
- Assessment Appeals: Led appeals of property assessments in BC, SK, and NWT, achieving favorable outcomes for clients through expert advocacy and negotiation.
Education
Diploma - Urban Land Economics, Assessment Specialization
University of British Columbia
Vancouver, BC 05.2001 -
Bachelor of Arts - Economics
University of Calgary
Calgary, AB 05.2001 -
Skills
Leadership
Negotiation
Policy Development
Stakeholder Management
Tax Exemptions
Public Speaking
Coaching & Mentoring
Problem Solving
Assessment Appeals
Property Valuation
Professional Designations & Appointments
Accredited Municipal Assessor of Alberta (AMAA), 2019
Alberta Assessors Association
Commissioner for Oaths, 2023
Government of Alberta
Professional Development
Excel 2, SAIT, 2024
- Completed advanced Excel training, focusing on data analysis, complex formulas, and automation tools to streamline reporting and enhance productivity in tax and assessment processes.
Situational Leadership for People Leaders, Crucial Learning, 2024
- Developed adaptive leadership strategies to effectively manage and motivate diverse team members in various situations.
Excellence in Customer Service, The Robcan Group, 2024
- Implemented solution-focused strategies to improve internal and external customer service experiences.
Presentation Skills, University of Calgary Continuing Education, 2023
- Mastered advanced presentation techniques for conveying complex information clearly to stakeholders, decision-makers and assessment review boards.
Fostering Accountability, Crucial Learning, 2023
- Cultivated a culture of accountability within teams, enhancing performance and collaboration.
Respectful Workplace & Harassment Prevention, City of Airdrie, 2022
- Promoted a safe and inclusive work environment by applying best practices in respectful workplace and harassment prevention.
Negotiation Skills, Harvard ManageMentor, 2021
- Advanced negotiation skills, applied to resolve complex property assessment disputes, ensuring equitable outcomes.
Emotional Intelligence, Crucial Learning, 2020
- Enhanced emotional intelligence to improve decision-making and foster stronger interpersonal relationships in the workplace.
Stress Management, Harvard ManageMentor, 2020
- Applied stress management strategies to maintain high productivity under pressure.
Effective Writing in the Workplace, University of Calgary Continuing Education, 2018
- Strengthened professional writing skills, focusing on clear and concise communication for reports, policies and stakeholder engagement.
Marshall & Swift Commercial Cost Approach Certification, Marshall & Swift, 2018
- Certified in Marshall & Swift Cost Approach, specializing in defensible commercial property valuations.
Crucial Conversations, Crucial Learning, 2018
- Developed skills to manage high-stakes discussions diplomatically, ensuring positive outcomes.
Leading Strong Personalities, Leadership IQ Webinar, 2018
- Effectively managed diverse personalities, fostering professional growth and team cohesion.
Volunteer Leadership & Committees
Legislative Policy Committee Volunteer, 2023 - Current
Alberta Assessors Association (AAA)
Prepare position documents and provide expert insight on legislation and government policy issues to influence key policy decisions affecting local communities.
2024 mandates include: reviewing Bill 20, COPTER changes, and Assessment Year Modifier (AYM) review.
Education Committee Volunteer, 2012 - 2014
Canadian Property Tax Association (CPTA)
Organized annual conference logistics, including speaker coordination, budget preparation, marketing outreach, venue and catering arrangements, agenda creation, and sponsor organization.
Professional Speaking Engagements
Alberta Assessors Association Education Symposium Speaker, 2024
Presented Revitalizing Downtown Airdrie: Exploring the Community Revitalization Levy (CRL) at the AAA Education Symposium, providing insights into leverage the CRL for municipal growth.
Alberta Assessors Association Annual Conference Speaker, 2024
Presented City of Airdrie: Utilizing Oblique Imagery to Optimize Assessment Value at the AAA annual conference, highlighting innovative assessment strategies to enhance accuracy and efficiency in an effort to manage rapid population and parcel growth.
Affiliations
Accredited Member, Alberta Assessors Association
Member, International Association of Assessing Officers
Timeline
Assessor II
City of Airdrie
04.2015 - 06.2020
Property Tax Consultant
Altus Group
01.2011 - 02.2014
Diploma - Urban Land Economics, Assessment Specialization
University of British Columbia
05.2001 -
Bachelor of Arts - Economics
University of Calgary
05.2001 -
Senior Assessor
City of Airdrie
6 2020 - Current
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