Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Gillian Epperson

Gillian Epperson

Coto De Caza

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Team Lead

Charitymatterz.org
03.2020 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Collected, arranged, and inputted information into the givsum.com database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized, and input information into a digital database.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Managed scripts, and found coverage for shifts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked with different stations to provide optimal coverage and meet production goals.

Junior Lifeguard Guard Aid

Crystal Cove Junior LIfeguards
07.2024 - 08.2024
  • Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Entered water immediately to pull struggling swimmers to safety.
  • Provided instruction and assistance to patrons on the proper use of recreational equipment.
  • Attentively monitored swimmers to identify distress.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Helped students adjust to the ocean and unfamiliar surroundings, resulting in better results during individual and group lessons.

Coto Coyotes Swim Coach

Coto De Caza Country Club
06.2024 - 08.2024
  • Demonstrated all swimming strokes and observed students to correct technique and form.
  • Challenged kids by consistently using positive reinforcement and gentle criticism.
  • Prepared students for special competitions and tournaments.
  • Coached kids ages 5 to 12 for competitive swim team and oversaw participation in events annually.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Implemented proper safety protocols and emergency response plans.

Education

No Degree -

JSerra Catholic High School
San Juan Capistrano, CA
05-2027

Skills

  • Coaching and mentoring
  • Conflict resolution
  • Client communication
  • Continuous improvement
  • Critical thinking
  • Water safety instruction
  • Multitasking Abilities
  • Reliability
  • Teamwork and collaboration
  • Heavy lifting
  • Adaptability and flexibility
  • First aid administration

Interests


  • Participate in swimming and water polo, as recreational activities to maintain physical fitness
  • Volunteering
  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community
  • Gardening
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I participate in a variety of outdoor recreational activities
  • Reading
  • Creative Writing

Timeline

Junior Lifeguard Guard Aid

Crystal Cove Junior LIfeguards
07.2024 - 08.2024

Coto Coyotes Swim Coach

Coto De Caza Country Club
06.2024 - 08.2024

Team Lead

Charitymatterz.org
03.2020 - Current

No Degree -

JSerra Catholic High School

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Gillian Epperson