Gillian Dalling
Edmonton,AB
Summary
Knowledgeable retail professional committed to service excellence. Ready to learn new skills and bring value through past work experience.
Overview
7
7
years of professional experience
Work History
Key Holder
Bulk Barn
08.2022 - Current
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Assisted in training new employees, fostering a collaborative team atmosphere.
Front End Sales Associate
Celebrate Gluten Free Inc.
11.2019 - 02.2022
- Maintained a clean and inviting store environment, promoting a positive shopping experience for all customers.
- Handled customer inquiries and resolved issues promptly, demonstrating excellent problem-solving skills.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Developed strong relationships with customers by actively listening to their needs and providing tailored solutions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Shelter Intake Worker/Team Lead
Hope Mission
08.2016 - 11.2019
- Improved client intake process by streamlining paperwork and enhancing communication between departments.
- Enhanced client satisfaction by offering compassionate support and addressing individual needs during the intake process.
- Managed high-pressure situations with sensitivity and professionalism, providing crisis intervention when necessary.
- Developed effective rapport building techniques that fostered trust among clients entering the shelter system.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Facilitated communication between clients and other service providers.
- Implemented security and screening measures on a constant basis
Education
No Degree - Emergency Response Career Pathways Program
Center High School
Edmonton, AB03.2016
High School Diploma -
Jasper Place High School
Edmonton, AB07.2014
Skills
- CPR Certification
- First Aid/ AED Training
- Problem solving
- Adaptability
- Strong work ethic
- Interpersonal
- Conflict resolution
- Leadership
Timeline
Key Holder
Bulk Barn
08.2022 - Current
Front End Sales Associate
Celebrate Gluten Free Inc.
11.2019 - 02.2022
Shelter Intake Worker/Team Lead
Hope Mission
08.2016 - 11.2019
No Degree - Emergency Response Career Pathways Program
Center High School
High School Diploma -
Jasper Place High School
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