Detailed oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Driven to maintain smooth and efficient warranty processing services for maximum customer satisfaction.
Overview
6
6
years of professional experience
Work History
LOGISTICS COORDINATOR
WARRANTY, Canada Goose Inc
Scarborough, ON
10.2017 - 12.2022
Receive all inbound shipments for Warranty
Unpack shipments and ensure all inbound shipments are accurately received and updated into the Warranty
platform
Coordinate and schedule all inbound and outbound shipment to and from preferred dry cleaners
Ensure all outbound shipments are prepared, packed and ready for shipment
Ensure shipping documents are accurately processed
Coordinate and schedule all outbound shipments with third party couriers and transportation companies
Enter all tracking information into the Warranty platform with accuracy and in a timely manner
Issue return labels and investigate any cases/issues that may arise during transit
Monitor inventory and coordinate ordering of materials needed for daily operations
Support Warranty daily operations with receiving, moving, storing and shipping of all materials required
Perform other duties as requested
Retail Sales Associate
Winners
Toronto, ON
01.2015 - 03.2016
My responsibilities for this position included: operating cash registers and answering questions about products, services, and policies
Provided efficient and courteous service to customers at all times.
Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Increased sales and customer satisfaction through personalized servicing.
Worked closely with shift manager to solve problems and handle customer concerns.
Greeted customers and helped with product questions, selections and purchases.
Education
Madonna Catholic Secondary School
Skills
Able To Work Under Pressure Proficient In MS Office
Knowledge Of Shipping Systems, Customs Documentation And International Shipping Standards Skills:
Enthusiastic, Honest And Trustworthy Able To Work Well Independently And Within A Team Environment
Excellent Communication Skills And Enjoy Working With People
Hard Working And Supportive Team Leader With A Positive Attitude
Punctual, Reliable And Flexible In Different Situations Great Organizational Skills And A Fast Learner