Summary
Overview
Work History
Education
Skills
Activities
Timeline
BusinessAnalyst

Gillian Brown

Guelph,ON

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

20
20
years of professional experience

Work History

SALES ASSOCIATE

Wine Rack (Arterra Wines)
01.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Educational Assistant

Halton Catholic District School Board
09.2006 - 11.2023
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Provided support to help students with special needs learn and grow.
  • Supported student learning objectives through personalized and small group assistance.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Bookkeeping/Office Assistant

Georgetown Soccer Club
03.2015 - 01.2022
  • Performed basic bookkeeping duties, including processing payroll and issuing payments for submitted invoices, using QuickBooks.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Assist in administrative duties as required, including customer service, providing information on programs and soccer related inquiries.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Collaborated with various departments to complete assigned tasks.

Inside Sales Coordinator

Source Medical
09.2003 - 06.2006
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Coordinated with warehouse department to pull products for customers.
  • Worked with sales managers to verify pricing discounts and customer details.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
  • Answered customers' questions regarding products, prices, and availability.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Education

Some College (No Degree) -

Sheridan College
Brampton, ON

OSSD -

Georgetown District High School
06.1980

Skills

  • Proficient computer skills, including MSWord, Excel, PowerPoint, Publisher
  • Strong verbal and written skills
  • Mature, and responsible self-starter
  • Excellent administration skills
  • Policy and Procedure Adherence
  • Problem-Solving
  • Adapt to Diverse Groups
  • Cash Handling
  • Flexible Schedule
  • Display Setup and product promotions
  • Cash Register Operation and money handling
  • Client Service
  • Professional Demeanor
  • Merchandising Knowledge
  • Attention to Detail
  • Organized and Efficient
  • Exceptional Customer Service
  • Superior Organizational Skills

Activities

Numerous volunteer positions, including managing hockey teams, organizing soccer tournaments, coaching soccer, volleyball and basketball

Timeline

SALES ASSOCIATE

Wine Rack (Arterra Wines)
01.2022 - Current

Bookkeeping/Office Assistant

Georgetown Soccer Club
03.2015 - 01.2022

Educational Assistant

Halton Catholic District School Board
09.2006 - 11.2023

Inside Sales Coordinator

Source Medical
09.2003 - 06.2006

Some College (No Degree) -

Sheridan College

OSSD -

Georgetown District High School

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Gillian Brown