Receptionist
Gillian Brown
Shift Family Health Centre
Trenton,ON
22
Years of experience
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Work History
Receptionist
2 Years- Managed multi-line phone systems, routing calls and messages accurately.
- Welcomed visitors, verified appointments using appropriate software (Jane) and maintained secure front-desk access.
- Coordinated calendars, meeting rooms, and daily office schedules efficiently.
- Processed incoming mail, deliveries, and document distribution promptly.
- Performed end of day duties, balancing invoices and incoming monies.
SALES ASSOCIATE
2 Years 5 Months- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Educational Assistant
17 Years 2 Months- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Bookkeeping/Office Assistant
6 Years 10 Months- Performed basic bookkeeping duties, including processing payroll and issuing payments for submitted invoices, using QuickBooks.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Assist in administrative duties as required, including customer service, providing information on programs and soccer related inquiries.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Collaborated with various departments to complete assigned tasks.
Inside Sales Coordinator
2 Years 9 Months- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Worked with sales managers to verify pricing discounts and customer details.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
Some College (No Degree)
OSSD
Skills
Proficient computer skills
including MSWord
Excel
PowerPoint
Publisher
Strong verbal and written skills
Mature
and responsible self-starter
Excellent administration skills
Policy and Procedure Adherence
Problem-Solving
Adapt to Diverse Groups
Cash Handling
Flexible Schedule
Display Setup and product promotions
Cash Register Operation and money handling
Client Service
Professional Demeanor
Merchandising Knowledge
Attention to Detail
Organized and Efficient
Exceptional Customer Service
Superior Organizational Skills
Activities
Numerous volunteer positions, including managing hockey teams, organizing soccer tournaments, coaching soccer, volleyball and basketball
Timeline
Receptionist
Shift Family Health Centre
01.2024 - 01.2026Read More
SALES ASSOCIATE
Wine Rack (Arterra Wines)
01.2022 - 06.2024Read More
Bookkeeping/Office Assistant
Georgetown Soccer Club
03.2015 - 01.2022Read More
Educational Assistant
Halton Catholic District School Board
09.2006 - 11.2023Read More
Inside Sales Coordinator
Source Medical
09.2003 - 06.2006Read More
Sheridan College
Some College (No Degree)
Read More
Georgetown District High School
OSSD
Read More