Summary
Overview
Work History
Education
Skills
Technical Proficiency
Certification
Timeline
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Gillian Beebe

Stratford,ON

Summary

Experienced professional with strong problem-solving, leadership, and communication skills. Excels in both collaborative team environments and independent roles. Proven ability to quickly learn and master new technologies and processes. Expertise in managing customer and vendor relationships, leading teams, and driving operational success through effective communication and strategic planning.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Systems Product Specialist

Home Hardware
08.2023 - 01.2025
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Perform analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.

Retail Systems Specialist

Roots Canada
05.2022 - 08.2023
  • Developed comprehensive documentation outlining system architecture, functionality, and troubleshooting procedures.
  • Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
  • Implemented system upgrades to maintain optimal performance levels and accommodate business growth.
  • Designed and implemented preventive maintenance procedures, reducing support requests.
  • Established backup protocols for critical data, reducing the risk of loss due to hardware failure or other unforeseen events.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved system efficiency by optimizing hardware and software configurations.
  • Trained employees in use of Xstore system, overseeing onboarding process and verifying trainee competence.
  • Collaborated with stakeholders to enhance system utilization and efficiency by customizing business processes.

Store Manager

Roots Canada
01.2019 - 05.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

Bachelor of Arts - Geography

Wilfrid Laurier University
Waterloo, ON
2016

Skills

  • Data analysis
  • Requirements gathering
  • Team collaboration
  • Project management
  • User acceptance testing
  • Business process improvement
  • Strategic planning
  • KPI tracking
  • Business process mapping
  • Risk assessment
  • Stakeholder management
  • Systems analysis
  • Test case scenarios
  • Product training

Technical Proficiency

  • Project & Workflow Management: Jira, Trello, Miro, Microsoft Teams
  • Data Analysis & Reporting: Excel, Power BI
  • Productivity & Collaboration: Microsoft 365 (Outlook, SharePoint, Teams), Google Workspace

Certification

Currently enrolled in Google Data Analytics, IBM Full-Stack Javascript Developer, and Google Cybersecurity certificate courses.

Timeline

Systems Product Specialist

Home Hardware
08.2023 - 01.2025

Retail Systems Specialist

Roots Canada
05.2022 - 08.2023

Store Manager

Roots Canada
01.2019 - 05.2022

Bachelor of Arts - Geography

Wilfrid Laurier University

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Gillian Beebe