Gillian Ackman
Arcata
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Receptionist
California Department Of Transportation-District 1
Eureka, CA
08.2023 - Current
- Manage multi-line phone system, directing calls to appropriate departments efficiently.
- Manage, generate, sort, distribute, research, and analyze payroll issues as the District Cashier.
- Purchase supplies related to Business Services using Cal-Card, Purchase Orders, and our Warehouse.
- Maintain complete documentation and records of all purchasing activities.
- Maintain and update District phone listings.
- Reserve and approve conference room reservations.
Cashier Team Lead
Cal Poly Humboldt State University Dining Services
Arcata, CA
08.2019 - 07.2023
- Trained and mentored new cashiers on customer service protocols and transaction processes.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels through effective communication.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Kept weekly inventory of the stores stock.
- Learned duties for various positions and provided backup at key times.
Administrative Student Assistant
Solano Community College, Dean of Health Sciences
Fairfield, CA
08.2016 - 05.2018
- Utilized organizational and time management skills in order to accurately prioritize the filing of academic paperwork.
- Reviewed and organized students' applications for the Nursing Program while maintaining a high degree of confidentiality.
- Ensured departmental deadlines were met by preparing, time stamping, and addressing acceptance letters.
Education
Bachelor of Arts - Psychology
Humboldt State University
Arcata, CA05-2021
Associate of Arts - Psychology
Solano Community College
Fairfield, CA05-2018
Skills
- Organization
- Time Management
- Customer Focus
- Verbal and Written Communication
- Analytical
- Conflict Management
Timeline
Receptionist
California Department Of Transportation-District 1
08.2023 - Current
Cashier Team Lead
Cal Poly Humboldt State University Dining Services
08.2019 - 07.2023
Administrative Student Assistant
Solano Community College, Dean of Health Sciences
08.2016 - 05.2018
Bachelor of Arts - Psychology
Humboldt State University
Associate of Arts - Psychology
Solano Community College