Gilles Godard

• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
• Increased efficiency in the parts department by implementing an improved inventory management system.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.

-Helped Canadian GM dealers resolve issues they would encounter with parts wether it was with a part itself not fitting due to a design change or figuring out if they had received the wrong part in package or just finding a proper part number for the part needed.

-Trouble shooting by using the info at my disposal along with contacting engineers and part sources to get extra information to solve cases.

-Finding solutions for the dealers in a timely manor so they could ultimately satisfy their customer.

-Working closely with our Partech team of 13 agents to find solutions for the dealers, teamwork was key.

• Researched vehicles and parts via physical catalogs and electronic means.
• Maintained clean and neat parts counter and sales floor.
• Adhered to company guidelines for performance and compliance.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Provided exceptional customer service by answering questions knowledgeably, providing timely updates on orders, and resolving any issues promptly.