Summary
Overview
Work History
Education
Skills
Timeline
Generic

GILLAND ELKINS

Oakland,CA

Summary

Team management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, conflict resolution, and performance improvement. Known for reliability and adaptability in dynamic environments. Valued for excellent communication skills and ability to motivate and lead teams toward common goals.

Overview

12
12
years of professional experience

Work History

Team Leader Manager

Gardaworld Crisis 24
04.2022 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

General Construction Laborer

Ocean State Properties
08.2020 - 04.2022
  • Measured dimensions of finished pieces for conformance to specifications.
  • Read and interpreted plans, instructions and specifications to determine work activities.
  • Assisted carpenters and other tradespeople in construction, installation and repair of buildings and loaded, transported and unloaded materials, tools and supplies.
  • Kept sites clean and organized to decrease accidents and increase overall productivity.

Bartender

The Queens Head
11.2018 - 07.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Restaurant Team Member

Cajun Cafe On The Bayou
10.2017 - 09.2019
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.

Tender 1

Aqualance
04.2015 - 11.2018
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
  • Prioritized tasks effectively during peak tender periods to ensure all deadlines were met.

Assistant Director of Youth Ministries

Southside United Methodist Church
09.2013 - 03.2015
  • Assisted in creation and implementation of missions strategy for youth to get involved in local and global missions.
  • Planned weekly groups as well as special events and overnight retreats.
  • Kept program children safe and secure at all times with proactive monitoring strategies.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.

Education

Associate of Arts -

Florida State College At Jacksonville
Jacksonville, FL

High School Diploma -

Sandalwood High School
Jacksonville, FL
05.2011

Skills

  • Punctual and Dependable
  • Customer focus
  • Problem Solving
  • Workload management
  • Code Compliance
  • Verbal Communication
  • Situational Awareness
  • Motivational skills
  • Attention to Detail
  • Safety-First Mentality
  • Employee scheduling
  • Incident Reporting

Timeline

Team Leader Manager

Gardaworld Crisis 24
04.2022 - Current

General Construction Laborer

Ocean State Properties
08.2020 - 04.2022

Bartender

The Queens Head
11.2018 - 07.2020

Restaurant Team Member

Cajun Cafe On The Bayou
10.2017 - 09.2019

Tender 1

Aqualance
04.2015 - 11.2018

Assistant Director of Youth Ministries

Southside United Methodist Church
09.2013 - 03.2015

Associate of Arts -

Florida State College At Jacksonville

High School Diploma -

Sandalwood High School

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GILLAND ELKINS