Gilda Pamila Ubay
Milpitas
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. With proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Records position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Medical Records Director
Vasona Creek Healthcare Center
09.2003 - Current
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Analyzed quality control assessment findings and developed and implemented methods to improve performance.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Ward Clerk
Vasona Creek Healthcare Center
01.2003 - 10.2005
- Organized paperwork for doctors, nurses and patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Filled out records, staffing sheets and patient documents.
- Stored and retrieved permanent records on daily basis.
- Supported office staff and operational requirements with administrative tasks.
- Documented latest information in computer system and printed paperwork.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy [Type] department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Managed incoming calls and directed to appropriate department.
- Maintained current and accurate medical records for patients.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management of need for replenishment.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Processed lab paperwork and requests according to physicians' orders.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
Certified Nursing Assistant
Mission Skilled Nursing And Sub Acute Center
12.2002 - 09.2003
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Dentist
Self-employeed
08.1998 - 04.2000
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Advised patients on appropriate treatment for pain and gave specific home care instructions.
- Reviewed patient health history and performed checkups to assess current issues.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Assessed patient needs and developed treatment plans for restorative work.
- Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
- Completed consultations with patients for treatment plan.
- Administered care in emergency situations to treat tooth injuries.
- Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Conducted thorough patient examinations while screening for jaw and tongue cancers by inspecting teeth and soft oral tissues.
- Defined and enforced dental office policies and procedures.
- Removed wisdom teeth and performed root canals.
- Alleviated infections with debriding and surgical procedures.
- Diagnosed nerve and dental tissue damage by conducting careful examinations to determine need for root canal procedures.
- Recorded treatment information in patient charts.
- Provided preventive care and guidance to promote good dental hygiene.
- Improved patients' oral health by educating on better brushing and flossing habits.
- Took impressions for retainers and appliances.
- Treated periodontal disease through scaling and root planning.
- Filled cavities using composite and amalgam materials.
- Wrote prescriptions for antibiotics and other medications used to treat temporary or long-term dental issues.
- Restored teeth by fabricating crowns, bridges and other restorations.
- Removed old fillings and replaced with more modern, tooth-colored alternatives.
- Adjusted dentures to deliver secure and comfortable fit.
- Assessed patients' oral health for concerns such as infection pockets and gingivitis.
- Conducted routine oral cancer screenings.
Education
No Degree - Certified Nursing Assistant
Mission
Santa Clara, CA09.2001
Bachelor of Science - Dentistry (Pre-Dentistry)
Centro Escolar University
Manila03.1996
Skills
- Health Information Systems
- Quality Assessment
- Records Administration
- Cross-Functional Collaboration
- Department Oversight
- Strategic Planning
- Information Compilation
- Employee Supervision
- Interdepartmental Functions Coordination
- Operational Records Maintenance
- Budget Development
- Employee Recruitment and Hiring
- Employee Training Program
- Risk Management
- Critical Thinking
- Decision-Making
- Employee Performance Evaluations
- Process Implementation
- Employee Work Scheduling
- Service Utilization Improvements
- Administrative Staff Supervision
- Patient Relations
- Staff Management
- Problem Identification
- Facility Oversight
- Budget Planning
- Records Maintenance
- HIPAA Guidelines
- Training and Mentoring
- Process Improvement
- Electronic Medical Record Software
- Medicare Compliance
Timeline
Medical Records Director
Vasona Creek Healthcare Center
09.2003 - Current
Ward Clerk
Vasona Creek Healthcare Center
01.2003 - 10.2005
Certified Nursing Assistant
Mission Skilled Nursing And Sub Acute Center
12.2002 - 09.2003
Dentist
Self-employeed
08.1998 - 04.2000
No Degree - Certified Nursing Assistant
Mission
Bachelor of Science - Dentistry (Pre-Dentistry)
Centro Escolar University
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