Gildaberto Monterroso
Mississauga,ON
Summary
Innovative restaurant manager with 20 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
My priority is to create a friendly work environment so that employees and customers feel comfortable.
Give profits to the Business.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant Manager
McDonald’s Guatemala
Guatemala
08.2004 - 01.2025
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Adhered to all health department regulations regarding food storage and preparation.
- Create high-performance work teams to achieve outstanding results.
Education
BBA - 3 Año
GAIA Business School
GuatemalaSkills
- Customer service
- Project management
- Operational efficiency
- Financial analysis
- Team building
- Data analysis
- Conflict resolution
- Market research
- Employee training
- Restaurant operations management
- Passion for customer satisfaction
- Staff scheduling
- Personnel recruiting
- Employee retention
- Employee schedule management
- Complaint resolution
- Business operations expertise
Languages
Spanish
First Language
English
Beginner (A1)
A1
Affiliations
- Microsoft Excel,Word,PowerPoint.
Certification
- LPF Noviembre 2023 Guatemala
- ROLP Mayo 2017 EE.UU
- PEG Mayo 2008 Guatemala
- CAT Abril 2007 Guatemala
- CBT Octubre 2006 Guatemala
References
References available upon request.
Timeline
Restaurant Manager
McDonald’s Guatemala
08.2004 - 01.2025
BBA - 3 Año
GAIA Business School