Gilbert Simon Patrick
Ajax,ON
Summary
Seeking employment to work in the field of sales, marketing, costumer service, and client support. Utilizing over five plus years in auto motive sales.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Diesel Gas Manager
Munotic Oil And Natural Gas
09.2020 - 02.2021
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Managed and motivated employees to be productive and engaged in work.
Field Sales Representative
Sonite Communications
02.2020 - 04.2020
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Improved product visibility through strategic placement of promotional materials and in-store displays.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with cross-functional teams for successful product launches and marketing campaigns.
- Exceeded sales targets consistently through effective territory planning
Bar Manager
Fuse Lounge And Garden Bar
04.2016 - 08.2016
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Kaduna Refinery and Petrol Chemicals
Lumus Ware House
01.2013 - 12.2015
- Enhanced refinery efficiency by implementing and supervising standardized operating procedures.
- Reduced downtime through proactive maintenance scheduling and timely equipment repairs.
- Improved safety performance by enforcing strict adherence to safety protocols and conducting regular safety training sessions.
- Optimized production output by closely monitoring process flows, identifying bottlenecks, and recommending necessary adjustments.
Education
Diploma - Mechanical Engineering
Kaduna Polytechnic
Nigeria No Degree - Advance English Langue And Communications
OCASI
Toronto, ON03.2024
Bachelor of Science - Computer Science
Ahmadu Bello University
Zaria Kaduna Nigeria 02.2020
Skills
- Financial Management
- Strategic Planning
- Workforce Management
- Marketing
- Performance Management
- Complex Problem-Solving
- Time Management
- Sales Techniques
- Performance Evaluations
- Budget Control
- Verbal and Written Communication
- Customer Relationship Management (CRM)
- Team Leadership
- Sales Management
- Marketing Strategy
- Organizational Skills
- Emergency Response
- Teamwork and Collaboration
- Task Delegation
- Computer Skills
- MS Office
Languages
English
Native or Bilingual
Timeline
Diesel Gas Manager
Munotic Oil And Natural Gas
09.2020 - 02.2021
Field Sales Representative
Sonite Communications
02.2020 - 04.2020
Bar Manager
Fuse Lounge And Garden Bar
04.2016 - 08.2016
Kaduna Refinery and Petrol Chemicals
Lumus Ware House
01.2013 - 12.2015
Diploma - Mechanical Engineering
Kaduna Polytechnic
No Degree - Advance English Langue And Communications
OCASI
Bachelor of Science - Computer Science
Ahmadu Bello University
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