Summary
Overview
Work History
Education
Skills
Languages
Technology Skills
Websites
Certification
Timeline
Generic

GILBERTO (TITO) OROZCO

Agincourt,ON

Summary

Insightful Information Technology professional with 20+ years of IT leadership experience, including infrastructure oversight, application support, and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in requests for proposal development, technology needs assessments, and staff training.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Specialist, Investment Technology

CI Financial
09.2018 - 02.2023
  • Designed and implemented a robust disaster recovery process to enable seamless work-from-home operations, positioning the team ahead of competitors during the pandemic and ensuring business continuity with 96% uptime.
  • Led the integration of 6 boutique money management entities, assuming a leadership role in the consolidation process, creating a unified organization with $120 billion in assets under management.
  • Conducted detailed analyses of processes, software systems, and workflows to optimize costs and improve operational efficiency for the newly formed entity. Standardized practices were implemented to ensure scalability and adaptability for future growth.
  • Controlled the IT infrastructure for the money management team, resulting in a 99.9% uptime rate and ensuring seamless operations for critical financial transactions.
  • Collaborated with cross-functional teams to develop vendor performance metrics and KPIs, resulting in improved accountability and a 30% increase in on-time delivery.

Senior Portfolio Management Support Specialist

CI Financial
09.2014 - 08.2018
  • Streamlined procurement processes resulting in an 80% reduction in turnaround time for acquiring necessary resources.
  • Analyzed customer service metrics to identify bottlenecks and implemented process improvements that resulted in a 90% reduction in support wait times within three months.
  • Enhanced overall team performance by mentoring junior members, resulting in a 40% increase in productivity and project success rates.
  • Developed comprehensive training materials and procedures for hardware and software usage, resulting in a 90% increase in user satisfaction scores and a 25% decrease in helpdesk ticket volume.

Senior IT Technical Analyst

CI Financial
02.2003 - 08.2014
  • Managed a diverse portfolio of 250+ Windows servers supporting critical application systems, ensuring high availability and performance for the organization.
  • Negotiated cost-effective contract agreements resulting in annual savings of over $75,000, optimizing budget allocation for IT resources.
  • Implemented comprehensive documentation standards for Disaster Recovery processes, enhancing organizational readiness and response in case of system failures.
  • Coordinated the installation and configuration of new AV systems in 25 conference rooms, reducing downtime by 60% and increasing meeting efficiency by 30%.

Education

Electronics Engineering Technician in Electronics Engineering Technology -

DeVry Institute of Technology
Toronto, ON
08.1997

Skills

  • Team Leadership

  • IT Service Management (ITSM)

  • ServiceNow

  • Technical Support

  • Service Desk Operations

  • IT Infrastructure Library (ITIL)

  • Lean Six Sigma Methodologies

  • Value Engineering

  • Agile Methodologies

  • IT Systems and Enhancements

  • Incident and Problem Management

  • Automation Tools and Processes

Languages

Spanish
Native or Bilingual

Technology Skills


  • Bloomberg
  • Jira
  • SQL Databases
  • Windows Server
  • Tableau
  • MS Office
  • Change Management
  • Ticketing Systems
  • Unix
  • Automation
  • Audio-Visual (AV) Systems Management
  • KPI Management

Certification

Google Project Management: Google

Leading People and Teams: University of Michigan

Salesforce Fundamentals Specialization: University Of California, Irvine

Become a Powerful Negotiator: Stitt Feld Handy Group

Timeline

Senior Specialist, Investment Technology

CI Financial
09.2018 - 02.2023

Senior Portfolio Management Support Specialist

CI Financial
09.2014 - 08.2018

Senior IT Technical Analyst

CI Financial
02.2003 - 08.2014

Electronics Engineering Technician in Electronics Engineering Technology -

DeVry Institute of Technology

Similar Profiles

CREATE PROFILE
GILBERTO (TITO) OROZCO