GILBERTO MONTES
Etobicoke,ON
Overview
7
7
years of professional experience
Work History
RECEIPT LEADER
Bodega Aurrera
02.2012 - 09.2018
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Oversaw day-to-day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Worked with colleagues to create prototypes for designs and training materials.
- Supported office business development and customer service.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
LAW DEGREE
UNIVERSIDAD INTERAMERICANA PARA EL DESARROLLO (UNI
GUADLAJARA- MEXICO02.2016
Skills
- Operational Efficiency
- Coordinate Events
- Incident Management
- Positive Reinforcement Strategies
- Cash Flow Analysis
- Quality Standards
- Ability to Be a Leader
- Station Preparation
- Equipment Efficiency
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
RECEIPT LEADER
Bodega Aurrera
02.2012 - 09.2018
LAW DEGREE
UNIVERSIDAD INTERAMERICANA PARA EL DESARROLLO (UNI