Gilberto Martin

Mountain Bug Cafe Rustic Resort

Midpines, CA

06.2016 - Current

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Trained and mentored 10 new personnel hired to fulfill various roles.
Worked flexible schedule and extra shifts to meet business needs.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Reduced processing errors by meticulously following transaction procedures.
Built relationships with customers to encourage repeat business.
Inspected dishes and utensils for cleanliness.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Processed orders and sent to kitchen employees for preparation.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Checked guests' identification before serving alcoholic beverages.
Coached employees on best practices, providing constructive feedback to support their professional growth.