Gilberto Lugo
Anaheim
Summary
Well versed Service Supervisor with expertise managing dual-site communities. Skilled in maintenance operations, efficient unit turns and pinpointing root causes of maintenance issues. Experienced in conducting Reg4 annual inspections as well as weekly and monthly property inspections. Determined to provide exceptional customer service and resident satisfaction
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Supervisor-Burano & San Pedro Bank Lofts
Greystar Management
02.2023 - Current
- Coordinate maintenance schedules, minimizing downtime and maximizing facility productivity for two apartment communities.
- Proactively manage annual inspections and certifications reducing risk of compliance penalties.
- Respond and resolve after-hours maintenance emergencies for three additional sister communities.
- Manage vendor contracts and third-party service providers to ensure quality. timely and cost effective work.
- Implemented preventative maintenance programs extending equipment and asset life
- Track and analyze resident feedback through Kingsley Surveys and Reputation.com
Service Supervisor
Cushman & Wakefield
02.2022 - 02.2023
- Resolved customer complaints promptly, improving satisfaction levels significantly resulting in Top ORA Award Winner.
- Cultivated strong client relationships by proactively addressing needs within budget guidelines.
- Shared responsibility for after-hours maintenance emergencies across three sister properties.
- Resolved outstanding maintenance problems stemming from construction deficiencies.
- Collaborated with management to maintain resident retention during sale and rebrand ensuring a smooth transition with minimal service disruption.
Maintenance Supervisor
Advanced Management Company
08.2020 - 01.2022
- Supervised maintenance staff, ensuring timely completion of repairs and upkeep tasks across multiple properties.
- Implemented preventive maintenance schedules, reducing property downtime and enhancing resident satisfaction.
- Coordinated vendor relations, securing quality services while managing costs effectively for property maintenance projects.
- Oversaw emergency response efforts during critical incidents, ensuring swift resolution and minimal disruption to residents.
Maintenance Supervisor
Pinnacle Property Management, Acquired by Cushman & Wakefield
11.2015 - 08.2020
- Supervise the control of expenditures by ensuring products, sub-contractor and vendor services are obtained at minimum cost, while maintaining the property in superior condition. Implementing a cost savings program with lighting, plumbing and utilities throughout the property.
- Maximize income through implementation of move-out procedures, including but not limited to, pre-move-out inspections, estimated cost of charges provided to residents, and provide vendor invoices to property manager, in accordance with company policy.
- Organize, schedule and supervise resident service personnel and vendors ensuring maintenance and grounds work is completed timely and accurately in accordance with company standards and specifications.
- Responsible for the scheduling of grounds/amenities upkeep, check property conditions (trash, lights, buildings, stairs, stucco, curbs, amenities, etc.) are operating, and provide manager with apartment status summary reviews and updates.
- Implement and maintain an organized parts inventory system for the maintenance shop ensuring sufficient material/parts are on hand at all times.
- Complete and ensure all emergency requests are handled immediately upon notice of problem and all service requests are handled professionally with an aim to provide excellent customer service.
- Ensure that maintenance staff are in compliance with OSHA and other safety-related ordinances and immediately correct all known safety violations, unsafe conditions, including but not limited to, report accidents and/or injuries to the Property Manager and Human Resources Department within 24 hours.
Maintenance Supervisor
River Stone Management | Acquired by Greystar Management
10.2013 - 11.2015
- In charge of budget developments, implementation, and cost control through decreasing expenses, while maintaining the property integrity.
- In charge of the scheduling and supervision of resident personnel and vendors ensuring maintenance and grounds work is completed timely and accurately in accordance with company standards and specifications.
- Responsible for all corrective interior and exterior maintenance, including but not limited to, grounds/amenities, upkeep, check property conditions (trash, lights, buildings, stairs, stucco, curbs, amenities, etc.), and communicate all discrepancies with the Property Manager. Adhere to all life safety or liability regulations in accordance to the company policy and procedures.
- Assists in the development of staff’s basic knowledge of maintenance issues, allowing leasing staff to provide descriptive work order requests which aids in providing superior customer service and time management.
- Ensures apartments are ready for occupancy by performing various electrical, HVAC, plumbing, carpentry, appliance repair, and other miscellaneous equipment maintenance and repairs, painting, and overall apartment cleaning and other activities as needed or as directed.
Con Am Property Management
08.2011 - 09.2013
- Addressed all resident requests for maintenance and service by troubleshooting the source and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization. Bring problems or issues to the attention of managers or regional supervisors as necessary.
- Maintain the overall appearance and cleanliness of the community by ensuring that lighting, grounds, amenities, building exteriors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris by cleaning and/or removing trash, graffiti, and other items which affect the appearance and/or operation of the community.
- Responsible for making necessary repairs to building exteriors and common areas as assigned by the manager or regional supervisors.
- Ensure apartments are ready for occupancy by performing various electrical, HVAC, plumbing, carpentry, appliance repair, and other miscellaneous equipment and repairs, painting, and overall apartment cleaning and other activities as needed or as directed.
- Maintain tools and equipment and ensure they are in proper working order, requests replacements as necessary, and assists in stocking inventory of parts and maintenance materials.
Madison Apartment Group
06.2006 - 08.2011
- Addressed all resident requests for maintenance and service by troubleshooting the source and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization. Bring problems or issues to the attention of managers or regional supervisors as necessary.
- Maintain the overall appearance and cleanliness of the community by ensuring that lighting, grounds, amenities, building exteriors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris by cleaning and/or removing trash, graffiti, and other items which affect the appearance and/or operation of the community.
- Responsible for making necessary repairs to building exteriors and common areas as assigned by the manager or regional supervisors.
- Ensure apartments are ready for occupancy by performing various electrical, HVAC, plumbing, carpentry, appliance repair, and other miscellaneous equipment and repairs, painting, and overall apartment cleaning and other activities as needed or as directed.
- Maintain tools and equipment and ensure they are in proper working order, requests replacements as necessary, and assists in stocking inventory of parts and maintenance materials.
Dunlap Real Estate Investment
08.1998 - 05.2006
- In charge of the upkeep of the apartment community and unit maintenance, make-readies for new tenants, on-call for emergencies, manage the team and delegate tasks, meet deadlines for projects, manage a yearly budget.
- Facilitate communication among team members, office staff, managers, and supervisors.
- Respond to tenants’ complaints and resolve issues or problems. Also, assisted as a vendor liaison.
Education
General Education Diploma -
Parkridge School
01.2005
Diploma - Plumbing, Carpentry and Electric
Regional Occupational Program
01.2007
Skills
- Organized, detail-oriented and able to function in a multi-task environment and provide follow-up services
- Customer service
- Problem-solving
- Time management
- Team building and leadership
- Yardi, NetVendor, OpsTechnology, Leo247, & Happy Property
Certification
- National Eco Corporation - RRP EPA Certification
- Universal EPA Section 608 Certification
- HVAC Certification
- R-410A Certification
- OSHA Certification
Languages
English: Fluent in speaking, reading and writing.
Spanish: Fluent in speaking, reading and writing.
Timeline
Service Supervisor-Burano & San Pedro Bank Lofts
Greystar Management
02.2023 - Current
Service Supervisor
Cushman & Wakefield
02.2022 - 02.2023
Maintenance Supervisor
Advanced Management Company
08.2020 - 01.2022
Maintenance Supervisor
Pinnacle Property Management, Acquired by Cushman & Wakefield
11.2015 - 08.2020
Maintenance Supervisor
River Stone Management | Acquired by Greystar Management
10.2013 - 11.2015
Con Am Property Management
08.2011 - 09.2013
Madison Apartment Group
06.2006 - 08.2011
Dunlap Real Estate Investment
08.1998 - 05.2006
Diploma - Plumbing, Carpentry and Electric
Regional Occupational Program
General Education Diploma -
Parkridge School