Gilberto Duran
Toronto,ON
Summary
Proven Field Service Technician with a track record of excellence at Bell Technical Solutions. Specialized in device installation and customer service, adept at troubleshooting and quality assurance testing. Demonstrated ability to maintain operational efficiencies in diverse conditions, ensuring minimal equipment failure. Skilled in inventory management and problem-solving, consistently delivering results beyond expectations. Forward-thinking professional offering more than 16 years of experience working in demanding, deadline-driven environments. Excellent skills servicing telecommunication equipment making repairs and conducting warranty work.
Overview
16
16
years of professional experience
Work History
Field Service Technician
Bell Technical Solutions
04.2008 - Current
- Followed safety procedures to avoid injuries in field.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in Gateways,copper and fiber optic equipments.
- Worked with diverse types of weather and ground conditions.
Education
Cable Television Technician - Telecommunications Technician
North Valley Occupational Center Skills Center
Los Angeles ,California08.1997
High School Diploma -
Van Nuys High School
Los Angeles ,California07.1996
Skills
- Customer Service,
- Quality Assurance
- Device Installation of Service wires to customer premises, includes internet gateways,copper and fiber optics equipment
- Operate company vehicles
- Timely Reports Completion of Service Calls
- Power Tools
- Reading Wiring Diagrams
- Route Planning
- Quality Assurance Testing
- Troubleshooting and repair
- Inventory Management
- Courteous and Professional
- Problem-Solving
Languages
English
Full Professional
Timeline
Field Service Technician
Bell Technical Solutions
04.2008 - Current
Cable Television Technician - Telecommunications Technician
North Valley Occupational Center Skills Center
High School Diploma -
Van Nuys High School
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