Gilbert Obo
Cambridge,ON
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
10
10
years of professional experience
Work History
Security Supervisor
Qatar Security And Guarding Services Co.L.L.(QTR-S)
10.2022 - 12.2022
- Core business: Was to guard the U.S.A team in their hotel premises at Marsa Kempinski Hotel
- Preventing unauthorized and unaccredited people to access the hotel premises
- Conducted regular patrols of facility to detect and deter security threats
- Prepared and submitted reports to keep management informed of security activities and developments
- Takes proactive steps to provide a safe and secure working environment to staff and visitors
- Collaborated with management to develop security policies and procedures
- Developed and implemented strategies to prevent and respond to security incidents
- Screened vendors and contractors before granting access to restricted areas within mall
- Responded swiftly to security incidents and effectively resolved security issues
- Kept team compliant with security protocols and appearance standards.
- Supervised team of 16 security personnel during shift.
Document Controller
G-Nadoms LTD
06.2022 - 10.2022
- Carefully reviewed all documents and reports for completeness and accuracy
- Monitored due dates and deadlines and worked to submit all documents on time or early
- Scanned, filed and transmitted various documents and adhered to digital filing procedures
- Provided support for document controls and worked with contract documents
- Issuing of offer letters to clients
- Prepared documents for projects in accordance with project manager, team, or client specifications
- Managed approximately 20 incoming calls, emails and faxes per day from customers.
- Converted documents from one application to another
- Worked with internal team members to remedy issues with preemptive solutions
- Reviewed document management protocols and user activities against internal records policies and document management standards
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Field Sales Supervisors
YUP BY SOCIETE GENERALE GHANA
02.2021 - 06.2022
- Traveled throughout assigned territory to leverage leads and visit existing customers
- Maintained responsibility for 60 accounts within assigned territory, consistently touching base to assess needs and satisfaction
- Visited key customers repeatedly to promote retention and relationships
- Recruiting Point of Sale (POS) in my route
- Forecasted sales, developing and evaluating various methods of customer interaction
- Maintained accurate and thorough records of leads and customer account information
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Set and achieved company defined sales goals
- Trained new employees on customer service, money handling and organizing strategies
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Attended monthly sales meetings and quarterly sales trainings.
Agent Network Officer
GCB Bank Ghana,G-MONEY
12.2019 - 02.2021
- Recruiting Point of Sale (POS) in my route
- Trained and mentored personnel in combat operations and tactics
- Fix or add visibility material (POP) where appropriate
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities
- Coached associates to boost sales and service goals
- Maintained cash levels following procedures and policies
- Supervised opening and closing procedures for office and vault
- Presented weekly and monthly performance reports to demonstrate team progress
- Planned and scheduled field activities according to set timelines and order of operations
- Met with customers to resolve issues and build productive relationships
- Built and nurtured relationships with customers and vendors to maximize profit potential.
Area Account Developer
Millicom Ghana Limited
11.2016 - 10.2019
- Sold incremental displays, equipment placements and promotional programs
- Manage the portfolio of Point of Sale (POS) in my route
- Update POS status and create new one's via WIB menu
- Draw and map new and migrated POS on the printed map
- Audit POS's Scored card and Market Share reports
- Device Strategies to increase sales in my route
- Educate POS on new services and products
- Fix or add visibility material (POP) where appropriate
- Analyzed and understood customer needs and trends to help financial growth
- Built relationships with customers and community to promote long term business growth
- Contributed to team objectives in fast-paced environment
- Informed customers of promotions to increase sales productivity and volume.
AirtelTigo Cash Area Developer
Millicom Ghana Limited
11.2013 - 10.2014
- Increase Airteltigo cash share of MFS revenue within the regions
- Recruit shops and supermarkets to accept Aieteltigo cash MFS as a means of payment
- Grow active users through aggressive customer acquisition through both direct and indirect channels within the regions
- Work with trade marketing executives to ensure strong visibility at all agent and merchant points within the regions
- Work with the distributors to ensure float availability at all agent points as well as the retail shops within the regions
- Audit POS's Scored card and Market Share reports
- Visiting approximately customers per day
- Device Strategies to increase sales in my route
- Educate POS on new services and products
- Fix or add visibility material (POP) where appropriate.
WAITER
SEAB DECOR/CENTRELINK HOSTEL/HOTEL
11.2012 - 07.2013
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Informed customers about daily and seasonal specials
- Used cash registers and credit card machines to cash out customers
- Trained new servers on restaurant policies and procedures
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation
- Processed orders and sent to kitchen employees for preparation.
Education
Diploma - International Marketing
Cambridge International Qualification (UNIATHENA)s
United Kingdom (UK)11.2023
Diploma - Graphic And Web Design
IPMC TECHNOLOGY
Takoradi, Ghana12.2018
Senior Secondary School Certificate (SSCE) - Visual Art
IDEAL COLLEGE
Takoradi, Ghana10.2016
First School Leaving Certificate (FSLC) -
OXFORD PREPARATORY SCHOOL
Komenda-Kissi, Ghana11.2012
Skills
- Product knowledge
- Communication skills
- Active listening skills
- Rapport-building skills
- Time-management skills
- Organizational skills
- Social media skills
- Problem-solving skills
Contactdetail
+14378825518, gilbertrockson.GR@gmail.com, Canada, 05/09/94, Male
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Supervisor
Qatar Security And Guarding Services Co.L.L.(QTR-S)
10.2022 - 12.2022
Document Controller
G-Nadoms LTD
06.2022 - 10.2022
Field Sales Supervisors
YUP BY SOCIETE GENERALE GHANA
02.2021 - 06.2022
Agent Network Officer
GCB Bank Ghana,G-MONEY
12.2019 - 02.2021
Area Account Developer
Millicom Ghana Limited
11.2016 - 10.2019
AirtelTigo Cash Area Developer
Millicom Ghana Limited
11.2013 - 10.2014
WAITER
SEAB DECOR/CENTRELINK HOSTEL/HOTEL
11.2012 - 07.2013
Diploma - International Marketing
Cambridge International Qualification (UNIATHENA)s
Diploma - Graphic And Web Design
IPMC TECHNOLOGY
Senior Secondary School Certificate (SSCE) - Visual Art
IDEAL COLLEGE
First School Leaving Certificate (FSLC) -
OXFORD PREPARATORY SCHOOL
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