Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AccountManager

GILBERT SANTOS

Mississauga,ON

Summary

Over 10 years of extensive and comprehensive logistics, warehousing, distribution and operational experience primarily responsible for supply chain and procurement needs. Also overseeing customer experience and logistics operations from e-commerce fulfillment to bulk import/export shipping within North America and Asia. 3-12 years of evolving knowledge in several industry field roles including but not limited to product manufacturing, accounting and finance, customer and after sales service, logistics and supply chain management.

Overview

10
10
years of professional experience

Work History

CUSTOMER EXPERIENCE AND LOGISTICS MANAGER

Avid Apparel
08.2022 - Current
  • Directly handled negotiations in securing LTL/FTL carrier services with the most competitive rates
  • Responsible for cost-saving measures seeking the quickest and most reliable logistics partners.
  • Proficient in both import and export processes including but not limited to the creation of BOLs, packing slips, CUSMA/COO forms, HTS codes and invoice declarations..
  • Initiated measures that saved the company $$$ in cost avoidance by
  • Effectively oversaw the PR and customer relations aspect of business for the top 10% of key B2B accounts, requiring a delicate touch and sensitivity awareness to ensure 100% client satisfaction .

PRODUCTION & E-COMMERCE FULFILLMENT MANAGER

Avid Apparel
01.2014 - 08.2022
  • Oversees the production by communicating with the necessary departments involved in the custom apparel process from final design to finished product
  • Coordinates with various vendors for product procurement and custom clothing manufacturing
  • Responsible for JIT production to minimize overstock and ensure maximum production efficiencies
  • Directly responsible for coordinating production of up to $5 million worth of apparel inventory for all stores monthly
  • Champions e-commerce fulfillment of an average shipping volume of 50- orders per month.

Education

Associate of Arts - 3D Game Design

Digital Arts Technology Training Institute
Nova Scotia, Canada
06.2010

Skills

  • SPECIALIZATIONS
  • UPS Worldship
  • Fedex Shipment Manager
  • Microsoft Suite
  • Quickbooks Premier
  • Commonsku
  • Moneris Payment Processing
  • Shopify
  • Pirate Ship
  • ShipStation
  • ShipHero
  • Klaviyo

Accomplishments


  • Work Safety Training | Toronto, Canada | 2021
  • Forklift & Raymond Order Picker Certification

Timeline

CUSTOMER EXPERIENCE AND LOGISTICS MANAGER

Avid Apparel
08.2022 - Current

PRODUCTION & E-COMMERCE FULFILLMENT MANAGER

Avid Apparel
01.2014 - 08.2022

Associate of Arts - 3D Game Design

Digital Arts Technology Training Institute

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GILBERT SANTOS