Gilbert Rubi
Calgary
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
31
31
years of professional experience
Work History
Studen
East - West College of Business Mgt & Technology
03.2023 - 05.2025
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Collaborated with colleagues to share best practices and improve overall teaching effectiveness in the department.
- Facilitated workshops on effective study habits, leading to better student time management.
- Led academic projects to completion, ensuring thorough research and timely presentation.
Guest Experience Supervisor/ Manager
The Hyatt Regency Downtown
06.2022 - 06.2023
- Assign rules and responsibilities to FD staff for operational effectiveness
- Coordinate with the Sales Event team for booking confirmation, changes and adjustment of posting for group charges
- Developed in-depth staff training for the new staff on hotel policies and procedures following the Hyatt standards
- Engage with FD staff on a daily basis operation and pass on
- Staffing and overseeing employees' stat and time off requests
- Setting appointments with the Rooms Controller to ensure that rooms are assigned daily for World of Hyatt members & Elites and guests
- Resolved Hysat alerts and feedback that occurred during the shift
- Provide excellent customer service and ensure guests are satisfied during and post-stay
Duty Manager
The Holiday Inn & Suites Calgary South - Conference Ctr
08.2021 - 06.2022
- Performs check-ins and check-outs ensuring that each client transaction involves a high level of customer service and satisfaction
- Maintain all room inventory and discrepancies are balanced
- Ability to maintain composure in a fast-paced workplace and under pressure tasks
- Able to master all hotel procedures and standards
- Follow up on guests' concerns in the Quore in a timely manner
- Review all intranet bookings and routed deposits and charges accordingly
- Assist GSM in day-to-day operations
- Count cash drop for all generated income every shift
Duty Manager
The Holiday Inn Macleod Trail S
01.2010 - 08.2021
- Replies to IHG Guest Love and Intranet feedback and reviews appropriately
- Prepare the Contribution, PACE and Sell out the report for GSM every Month
- Balance room inventory and room types' discrepancy
- Assist the GSM on Front Desk day-to-day operation and supervise the new employee on training and Opera operation
- Take a strong and active role in the maintenance and achievement of the hotel's OSAT goals
- Take ownership of the hotel at any given time
- Solve guest problems and concerns with high guest satisfaction following the IHG ILEAD standard
- Deliver consistent customer service beyond guest satisfaction
- Submit hotel Action Plan quarterly for IHG Rewards Club Champion Action Plan
Food & Beverage Server
The Hyatt Regency Phoenix
08.2007 - 01.2010
- Greet the guest with the 5-10 rules
- To take the guest order coming from all walks of life following the step of service
- Provides efficient food and beverage service to the guests by introducing your name to the guest
- Introduce all special food and drink of the day with a proper approach
- To establish a mode of payment at all times
- Clean and bush tables in a very courteous manner
- Maintain proper position and posture at all times
- Improved restaurant performance by encouraging customer feedback
- Always thank the guest
- Reporting all generated income after shift
- Ensure all side works are done after duty
Resort Supervisor
The Sheraton Vistana Resort
09.2006 - 08.2007
- Do inspections of villas with Sheraton brand standards required
- Making all villas online precisely and assuring the inventories are in proper order
- Assures that all guests have been properly serviced especially the stay-over guest and requests time service
- Attending to guest needs and requests with a hospitality approach
- Assists and be in charge of the Housekeeping office during Manager's absence
- Arranging the schedule of housekeeper's villa assignments
- Motivates housekeepers to provide our guests with the best quality service and products from the company
- Maintaining all linen lockers are closed and properly locked
Guest Service Agent
The Extended Stay America Hotel
09.2006 - 08.2007
- Do check-ins and check-outs of guests in the system
- Answers telephone calls promptly with the signature program as a guide
- Benchmarked hotel productivity by preparing rate and occupancy comparisons among various hotels
- Making a bucket check for in-house guests
- Inform all in-house guests about promotions, specials, and happenings of the hotel's monthly activity
- Assures that all generated income is properly logged and dropped in the cash vault
- Do the night audit report before the shift closed
- Endorsed every transaction that happened during the shift
Concierge Staff
The Peninsula Hotel Manila
11.1994 - 01.2006
- Act as a guest front liner with distinctive courteousness
- Paging all unfamiliar guests in the hotel lobby
- Assisting the guests with detailed information on various places and famous landmarks in a professional manner
- Do errands and deliver messages, faxes, newspapers and incoming items for respective guests
- Serves as Concierge clerk when needed most
- Supervised newly hired Page Boys to familiarize their jobs and responsibilities
- To assist all the guests without taking any conditions
Education
Diploma - Business Management
East - West College of Business Mgt & Technology
Calgary, AB05-2025
Bachelor of Science - Chemistry
PLM
Manila10-1998
Skills
- Front desk operations
- Staff training and development
- Employee supervision
- Scheduling
- Cash handling accuracy
- Complaint handling
- Reservation handling
- Operations management
Languages
English
Full Professional
Timeline
Studen
East - West College of Business Mgt & Technology
03.2023 - 05.2025
Guest Experience Supervisor/ Manager
The Hyatt Regency Downtown
06.2022 - 06.2023
Duty Manager
The Holiday Inn & Suites Calgary South - Conference Ctr
08.2021 - 06.2022
Duty Manager
The Holiday Inn Macleod Trail S
01.2010 - 08.2021
Food & Beverage Server
The Hyatt Regency Phoenix
08.2007 - 01.2010
Resort Supervisor
The Sheraton Vistana Resort
09.2006 - 08.2007
Guest Service Agent
The Extended Stay America Hotel
09.2006 - 08.2007
Concierge Staff
The Peninsula Hotel Manila
11.1994 - 01.2006
Diploma - Business Management
East - West College of Business Mgt & Technology
Bachelor of Science - Chemistry
PLM
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