Gilbert Negcob Mbaku
Paranaque City,Philippines
Summary
A highly skilled and detail-oriented Accounts Payable Specialist with over 6 years of experience working in a fast-paced Telco BPO environment. Proven expertise in managing full-cycle accounts payable functions, including invoice processing, payment processing, reconciliation, and vendor management. Adept at handling customer inquiries, resolving billing disputes, and maintaining strong relationships with internal and external stakeholders. With a strong background in customer service, I am equipped to handle complex financial transactions while ensuring a positive customer experience. High profile leader in the BPO sector with over 4 years of experience in coaching, mentoring and performance management, guiding team members toward meeting goals, providing regular feedback, and ensuring skill development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
French Operations Team Leader
Telus Digital Philippines
Metro Manila, Manila
11.2020 - Current
- Led teams of fifteen to twenty customer service representatives in a high-volume Telco BPO setting.
- Trained and mentored team members on best practices in accounts payable, customer service, and conflict resolution.
- Monitored performance and quality metrics to ensure the team's consistent delivery of excellent service and adherence to company standards.
- Coordinated with cross-functional departments to resolve payment issues, ensuring a seamless workflow across teams.
- Conducted regular performance management sessions, including one-on-one meetings to assess individual progress, provide feedback, set goals, and ensure continuous improvement.
- Monitored and evaluated team performance against KPIs and quality metrics, implementing action plans to drive results and exceed targets.
- Fostered a positive, collaborative team environment that promoted open communication and high levels of engagement.
French Bilingual Customer Service Representative
Telus Digital Philippines
Manila, Philippines
09.2019 - 11.2020
- Managed daily accounts payable functions, processing and reviewing invoices, ensuring timely and accurate payments to vendors, and managing vendor inquiries.
- Worked closely with the finance team to maintain accurate records of accounts payable transactions and assist in month-end closing processes.
- Resolved complex billing discrepancies and customer complaints, providing effective solutions to maintain positive vendor relationships.
- Provided excellent customer service to both internal and external stakeholders, addressing concerns and providing timely responses to inquiries related to billing and payments.
Education
GCE Advanced Level Certificate - Social Sciences
Seat Of Wisdom College
Yaounde07.2010
GCE Ordinary Level Certificate - Arts And Social Scxiences
Seat Of Wisdom College
Yaounde08-2007
Skills
- Attention to Detail
- Organization and Time Management
- Problem-Solving Skills
- Knowledge of Financial Procedures and Regulations
- Knowledge of Financial Procedures and Regulations
- Adaptability and Flexibility
- Teamwork and Collaboration
- Analytical Skills
Accomplishments
- Certified iAspire Team Leader
- Best Team Leader 2020
- Trained Global Security, Privacy Awareness
- Outstanding Humanitarian Award with AYAH International Foundation
- Certified SAFe Scrum Master 6.0
Hobbies and Interests
- Coaching and Mentoring
- Continuous Learning
- Agile and Scrum Methodologies
- Team Building
Certification
- Scrum Master certification from Scale Agile Framework, demonstrating a strong understanding of Agile principles and Scrum methodologies.
- The certification involved learning about Agile values and principles, Scrum roles and responsibilities, Scrum events and artifacts, and Agile estimation and planning.
- Through this certification, I gained a deep understanding of how to facilitate the Scrum process and help teams to continuously improve their practices and processes.
- I am able to apply the knowledge and skills gained through this certification to lead Agile teams, remove obstacles, and ensure that the team is following Agile principles and practices.
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
French Operations Team Leader
Telus Digital Philippines
11.2020 - Current
French Bilingual Customer Service Representative
Telus Digital Philippines
09.2019 - 11.2020
GCE Advanced Level Certificate - Social Sciences
Seat Of Wisdom College
GCE Ordinary Level Certificate - Arts And Social Scxiences
Seat Of Wisdom College
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