Gilbert Martinez
Dinuba
Summary
Results-oriented Service Advisor with expertise in customer relationship and workflow management. Specializes in service scheduling, technician coordination, and repair cost estimation to enhance operational efficiency and client retention. Proven track record in resolving customer complaints and improving service delivery while fostering strong relationships with clients and vendors. Detail-oriented professional with experience in coordinating service operations and managing customer inquiries. Known for strong problem-solving skills and effective resource management, ready to leverage expertise to enhance operational efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Service Advisor
Lampe Dodge
Visalia
10.2023 - Current
- Guided customers through service inquiries and provided tailored vehicle maintenance recommendations.
- Scheduled service appointments and followed up with customers to enhance satisfaction.
- Coordinated with technicians to ensure prompt and efficient vehicle repair completion.
Assistant Service Manager/Advisor
Jim Manning
Dinuba
03.2023 - 09.2024
- Monitored technician performance, delivering targeted feedback to enhance skill development.
- Set and maintained clear benchmarks for service, driving team productivity and quality outcomes.
- Followed customer service standards, contributing to increased satisfaction and retention rates.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Service Manager
Dann's Discount
Visalia
01.2023 - 03.2023
- Managed daily operations to enhance service delivery and customer satisfaction.
- Resolved customer complaints in a timely manner.
- Developed and maintained strong relationships with customers, vendors, and suppliers to support service excellence.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Created detailed reports on service activities to provide insights for senior management decision-making.
- Monitored employee performance through key metrics analysis.
Service Advisor
Selma Hyundai
Selma
06.2022 - 12.2022
- Guided customers through service inquiries and provided tailored vehicle maintenance recommendations.
- Coordinated service appointments and followed up with customers to ensure satisfaction and retention.
- Explained service options and pricing clearly to customers.
- Delivered precise estimates for repair costs, labor times, and parts prices, enhancing customer trust.
Service Advisor
Visalia Hyundai
Visalia
04.2020 - 07.2021
- Promptly responded to customer inquiries via phone, email or in person.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers, providing accurate quotes and detailed information about dealership services.
- Inspected vehicles for repairs and maintenance needs, advising customers on necessary services to ensure vehicle performance.
- Recommended additional products during service consultations, contributing to increased sales and enhanced customer satisfaction.
Sales Associate/Customer Experience Manager/Technology Specialist
Ed Denas Auto Center
Dinuba
03.2011 - 04.2020
- Greeted customers and delivered personalized service to enhance shopping experience.
- Managed customer inquiries across multiple channels, achieving high satisfaction through timely responses.
- Trained staff on effective customer interaction techniques, improving service quality and team confidence.
- Provided accurate information about products, prices and services.
- Described merchandise and explained use, operation and care.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Adhered to company initiatives and achieved established goals.
- Maintained accurate records of all interactions with customers including call logs, emails, online chats.
Education
Some College (No Degree) - Automotive
Reedley College
Reedley, CASkills
- Customer relationship management
- Service scheduling
- Repair cost estimation
- Vehicle inspection
- Technical knowledge
- Workflow management
- Resource allocation
- Problem solving
Languages
Spanish
Professional
Accomplishments
- Top Advisor 2023, 2024,2025 Mopar
Timeline
Service Advisor
Lampe Dodge
10.2023 - Current
Assistant Service Manager/Advisor
Jim Manning
03.2023 - 09.2024
Service Manager
Dann's Discount
01.2023 - 03.2023
Service Advisor
Selma Hyundai
06.2022 - 12.2022
Service Advisor
Visalia Hyundai
04.2020 - 07.2021
Sales Associate/Customer Experience Manager/Technology Specialist
Ed Denas Auto Center
03.2011 - 04.2020
Some College (No Degree) - Automotive
Reedley College