Gilbert Koranteng
Montreal,QC
Summary
Proven track record in enhancing customer loyalty and streamlining warehouse operations, demonstrated during tenure at Kata Bistro. Expert in problem-solving and Microsoft Excel, adept at handling high-stress situations and improving team efficiency. Achieved significant reductions in customer complaints and package damage rates, underscoring a commitment to excellence and teamwork.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kata Bistro
05.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Package Handler
Cowbell
03.2020 - 05.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Cleaner
West Hills Malls
08.2018 - 02.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Education
Graduate Certificate - Graphic Design
03.2023
WASSCE - General Arts
06.2018
Studied;Economics,Geography,literature and core maths
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Team Development
- Warehousing functions
Languages
English
Native or Bilingual
French
Elementary
Timeline
Customer Service Representative - Kata Bistro
05.2022 - 06.2024
Package Handler - Cowbell
03.2020 - 05.2022
Cleaner - West Hills Malls
08.2018 - 02.2022
MC School of Arts And Design - Graduate Certificate, Graphic Design
Wesley Grammar - WASSCE, General Arts
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