Dynamic Customer Service Representative with a proven track record at Marriott International, adept at conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint handling and effective upselling strategies. Skilled in data entry and call management, consistently achieving satisfactory resolutions that drive repeat business and elevate overall customer satisfaction.
Hi, I’m
Gigi Singh
London
Summary
Work History
Marriot International
Customer Service Representative
01.2024 - 07.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Khalsa SchoolBrampton
High School Diploma
08-2022
University Overview
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
- Client relations
- Payment processing
- Call management
- Administrative support
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Marriot International
01.2024 - 07.2024
Khalsa School
High School Diploma
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