Gigi Sagala

• Served as the first point of contact and a welcoming representative of the university for student residents and visitors
• Fostered a friendly, approachable environment by building connections with residents and offering support, guidance, or simply someone to talk to.
• Facilitated clear communication between residents, Resident Advisors (RAs), campus security, and management to ensure smooth day-to-day operations.
• Assisted new residents in adjusting to life in San Francisco, providing local guidance and support with campus and city resources.
• Responded to student concerns and inquiries with professionalism, empathy, and confidentiality
• Helped promote a safe, inclusive, and positive living environment within the residential community

• Supported account managers with social media planning and content oversight.

• Created and scheduled engaging content (copy, images, video) for

Instagram, TikTok, and other platforms.

• Tracked campaign performance and reported key metrics to senior marketing staff.

• Designed graphics and ensured content accuracy through careful

proofreading.

• Collaborated with USFCA Admissions and GO TEAM to develop targeted content.

• Contributed creative ideas during team brainstorming sessions.

• Delivered direct patient care under nurse supervision in a hospital Med-Surg unit
• Performed key nursing tasks including monitoring vital signs, assisting with med passes, and administering injections
• Developed clinical judgment, time management, and patient communication skills through one-on-one mentorship.
• Responded to patient needs with professionalism and compassion, supporting individualized care plans
• Collaborated with the healthcare team to provide safe, patient-centered care
• Observed ICU and telemetry units to gain exposure to higher-acuity care and critical care practices

- Served on the executive board of a nursing sorority, leading event

decor planning to create welcoming, inclusive environments for

members.

- Contributed to organizing events that fostered a supportive and safe

space for nursing students to connect, relax, and build community.

- Collaborated with fellow board members to promote mental wellness, academic support, and peer bonding through thoughtfully

designed gatherings.

• Assisted elderly patients with daily activities including feeding, bathing, and mobility to promote comfort and dignity
• Supported nursing staff with vital signs monitoring, documentation, and equipment preparation
• Gained hands-on experience in elderly care, addressing cognitive decline and chronic conditions
• Provided emotional support and built rapport through compassionate communication
• Coordinated with families and healthcare teams to advocate for patient-centered care
• Maintained safety standards by following infection control protocols and healthcare regulations

Delivered excellent customer service through clear, friendly communication, and prompt issue resolution..

• Collaborated closely with team members to maintain smooth operations during high-volume shifts.

• Communicated effectively with coworkers to coordinate orders and ensure accuracy and efficiency.

• Adapted to fast-paced environments while supporting team goals and fostering a positive work atmosphere.

• Demonstrated strong product knowledge and actively engaged with customers to provide tailored recommendations.

• Shadowed Certified Nursing Assistants (CNAs) to observe and support daily care routines, gaining hands-on elderly care experience
• Worked closely with a group of 20+ residents with dementia, providing compassionate support tailored to their unique needs
• Assisted in planning and leading daily physical exercise sessions to promote mobility and wellness
• Organized and hosted 50+ social and recreational events to enhance community engagement and improve residents’ quality of life
• Provided companionship and emotional support, fostering a warm, respectful environment
• Developed strong communication and interpersonal skills through daily interactions with residents and staff