Gigi Baltazar
Moncton,NB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Corporate Care Operations Manager
FWD Life Insurance Corporation
05.2018 - 06.2022
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Processed renewal billings for Corporate Accounts.
- Developed strong relationships with corporate clients, by attending to emails and phone calls as needed.
- Ensure the team releases the Insurance Policy Contracts of the New Business Accounts within the agreed turnaround time.
New Business Processing Manager
Philam Life
03.2015 - 05.2018
- Reduced processing errors, ensuring thorough quality control checks at every stage of the process.
- Ensure the team releases the Insurance Policy Contracts of the New Business Accounts within the agreed turnaround time.
- Improved operational efficiency for increased productivity with the introduction of automated systems.
Group Accounts Service Assistant I
Philam Life
02.2012 - 03.2015
- Improved customer satisfaction by providing timely and efficient service assistance.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Handled administration of Group Credit Life Accounts with regards to billing, payment posting, and updating member records in the system.
- Assigned to pre-evaluate member applications.
Operations Staff
BPI AIA Life Assurance Corporation
10.2005 - 02.2012
- Assigned to prepare Renewal and Adjustment billings.
- Assigned to post payments in the system.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Built relationships with internal and external stakeholders to establish seamless operations.
- Maintained accurate records of daily operations, facilitating effective decision-making processes.
Education
Business Administration - Insurance And Risk Management
New Brunswick Community College
Moncton, NB06.2024
Bachelor of Science - Accounting
Polytechnic University of The Philippines
Manila, Philippines11.2002
Skills
- Customer Service
- Document Control
- MS Office
- Invoice Processing
- Data Management
- Business Administration
Languages
English
Full Professional
Timeline
Corporate Care Operations Manager
FWD Life Insurance Corporation
05.2018 - 06.2022
New Business Processing Manager
Philam Life
03.2015 - 05.2018
Group Accounts Service Assistant I
Philam Life
02.2012 - 03.2015
Operations Staff
BPI AIA Life Assurance Corporation
10.2005 - 02.2012
Business Administration - Insurance And Risk Management
New Brunswick Community College
Bachelor of Science - Accounting
Polytechnic University of The Philippines
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