Gigi Baltazar
Moncton,NB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Corporate Care Operations Manager
FWD Life Insurance Corporation
2018.05 - 2022.06
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Processed renewal billings for Corporate Accounts.
- Developed strong relationships with corporate clients, by attending to emails and phone calls as needed.
- Ensure the team releases the Insurance Policy Contracts of the New Business Accounts within the agreed turnaround time.
New Business Processing Manager
Philam Life
2015.03 - 2018.05
- Reduced processing errors, ensuring thorough quality control checks at every stage of the process.
- Ensure the team releases the Insurance Policy Contracts of the New Business Accounts within the agreed turnaround time.
- Improved operational efficiency for increased productivity with the introduction of automated systems.
Group Accounts Service Assistant I
Philam Life
2012.02 - 2015.03
- Improved customer satisfaction by providing timely and efficient service assistance.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Handled administration of Group Credit Life Accounts with regards to billing, payment posting, and updating member records in the system.
- Assigned to pre-evaluate member applications.
Operations Staff
BPI AIA Life Assurance Corporation
2005.10 - 2012.02
- Assigned to prepare Renewal and Adjustment billings.
- Assigned to post payments in the system.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Built relationships with internal and external stakeholders to establish seamless operations.
- Maintained accurate records of daily operations, facilitating effective decision-making processes.
Education
Business Administration - Insurance And Risk Management
New Brunswick Community College
Moncton, NB06.2024
Bachelor of Science - Accounting
Polytechnic University of The Philippines
Manila, Philippines11.2002
Skills
- Customer Service
- Document Control
- MS Office
- Invoice Processing
- Data Management
- Business Administration
Languages
English
Full Professional
Timeline
Corporate Care Operations Manager
FWD Life Insurance Corporation
2018.05 - 2022.06
New Business Processing Manager
Philam Life
2015.03 - 2018.05
Group Accounts Service Assistant I
Philam Life
2012.02 - 2015.03
Operations Staff
BPI AIA Life Assurance Corporation
2005.10 - 2012.02
Business Administration - Insurance And Risk Management
New Brunswick Community College
Bachelor of Science - Accounting
Polytechnic University of The Philippines
Similar Profiles
Hei FungHei Fung
Cloud Data Engineer at FWD Life InsuranceCloud Data Engineer at FWD Life Insurance
Angela Khit FernandezAngela Khit Fernandez
Financial Advisor at FWD - Rising Dragon Life Insurance Agency CorpFinancial Advisor at FWD - Rising Dragon Life Insurance Agency Corp
Quang Huy NguyenQuang Huy Nguyen
Sales Intern at FWD Life InsuranceSales Intern at FWD Life Insurance