Gifty Agyeiwaa Larbi
Hamilton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Sales Associate
Beauty Supply Warehouse Bay Area
01.2023 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by 10% by building strong rapport with customers and recommending appropriate products based on their needs.
Administrative Store Support
StrongCo
04.2022 - 01.2023
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Managed over 50 customer calls per day to address customer complaints effectively, resolving issues promptly while preserving positive relationships between patrons and the brand.
Cashier
New Crystal Health Services- Head Office
01.2020 - 04.2021
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Promoted store promotions and incentive programs to increase overall sales revenue by 5%
Education
Post-Degree Certificate - International Business Management
Mohawk College of Applied Arts And Technology
Hamilton, ON08.2024
Bachelor of Science - Accounting
Central University
Accra, GA06.2018
Skills
- Business Development
- Promotional Support
- Customer Needs Assessment
- Inventory Control
- Verbal/Written Communication
- Problem-Solving
- Teamwork and Collaboration
- Product Restocking
- Appointment Scheduling
- Retail Store Support
- POS Systems
- Customer Assistance
Languages
English
Professional Working
Timeline
Sales Associate
Beauty Supply Warehouse Bay Area
01.2023 - Current
Administrative Store Support
StrongCo
04.2022 - 01.2023
Cashier
New Crystal Health Services- Head Office
01.2020 - 04.2021
Post-Degree Certificate - International Business Management
Mohawk College of Applied Arts And Technology
Bachelor of Science - Accounting
Central University
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