GIFTY SHARMA
Brampton,ON
Summary
A highly motivated and skilled professional with a diverse background in Cybersecurity, Information Technology, and technical support. With more than 2 years of Technical Support experience, Seeking opportunities to leverage attained knowledge and experience to contribute to a dynamic team and help organizations achieve their goals. Actively pursuing a work permit to fully engage in professional opportunities in Canada.
Overview
8
8
years of professional experience
Work History
Senior Representative
Concentrix
01.2021 - 12.2022
- Provided technical support to international customers, resolving complex issues promptly
- Conducted training sessions to assist customers in utilizing devices effectively
- Demonstrated effective problem-solving skills to ensure customer satisfaction.
Customer Care Executive
3D Infotech
05.2019 - 07.2020
- Offered technical support to e-commerce customers, troubleshooting technical problems
- Provided personalized solutions to enhance customer experience with various devices
- Collaborated with cross-functional teams to resolve technical issues efficiently.
Business Analyst
Technocrat Horizon
01.2017 - 04.2019
- Collected and analyzed data to provide valuable insights for informed business decisions
- Assisted in devising strategies to improve competitiveness based on data-driven analysis
- Collaborated with teams to optimize device utilization and enhance customer satisfaction.
Computer Teacher
ABC Montessori
09.2014 - 12.2016
- Delivered comprehensive training to students on Microsoft tools and software
- Provided technical support and guidance to students for device usage
- Fostered a positive and engaging learning environment through effective communication.
Education
Ontario College Graduate Certificate in Cybersecurity -
Loyalist College
08.2024
Bachelor's in Information Technology -
Punjab Technical University
08.2014
Diploma in Information Technology -
Punjab State Board of Technical Education & Industrial Training
08.2011
Skills
- System Database Administration
- Software Development
- System Design
- Data Warehouse Analysis
- Engineering Support
- Computer Operations
- Teaching and Training
- Customer Support
- Communication
- Teamwork
References
FC76
Timeline
Senior Representative
Concentrix
01.2021 - 12.2022
Customer Care Executive
3D Infotech
05.2019 - 07.2020
Business Analyst
Technocrat Horizon
01.2017 - 04.2019
Computer Teacher
ABC Montessori
09.2014 - 12.2016
Ontario College Graduate Certificate in Cybersecurity -
Loyalist College
Bachelor's in Information Technology -
Punjab Technical University
Diploma in Information Technology -
Punjab State Board of Technical Education & Industrial Training
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