Gifty Shaju
Hinton
Summary
Energetic and optimistic Hospitality graduate with over one year of customer service and hotel management experience. Adept at delivering exceptional guest service while managing operations in a fast-paced environment. Strong leadership abilities, with experience in training and supervising staff, as well as expertise in using software like Microsoft Office and Opera Project Management System. Committed to enhancing team performance and exceeding company standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Laundry Manager
Fairmont Jasper Park Lodge
06.2024 - Current
- Deliver professional, friendly service while ensuring compliance with departmental policies and service standards
- Supervise, train, and evaluate staff to improve operational efficiency
- Oversee cleanliness and maintenance of Laundry/Valet areas, ensuring adherence to health and safety regulations
- Handle general administrative duties, including payroll, scheduling, inventory control, and supply ordering
- Assume responsibility for department operations in the absence of the Laundry Manager
- Ensure all guest requests are managed in a timely manner and contribute to a positive guest experience
Assistant Housekeeping Manager
Baker Creek by Basecamp
07.2021 - 06.2024
- Managed the daily operations of the housekeeping department, including room cleaning, laundry, and public areas
- Ensured compliance with health and safety regulations, meeting cleanliness standards across the property
- Trained, coached, and supported housekeeping staff, ensuring high performance and quality standards
- Managed inventories for cleaning supplies, linens, and uniforms, ensuring adequate stock levels
- Coordinated schedules and ensured all tasks were completed on time to maintain guest satisfaction
- Addressed guest complaints and resolved issues, ensuring a positive guest experience
- Fostered a productive work environment by promoting teamwork, diversity, and workplace relations
Team Member
Dave’s Hot Chicken
01.2021 - 07.2021
- Ensured consistent food quality by adhering to strict standards and FIFO (First In, First Out) rotation
- Managed the expediting station, ensuring timely food preparation and service
- Promoted a safe environment during the pandemic by enforcing social distancing, mask-wearing, and frequent sanitation
WIL Event Trainee
Centennial College
01.2021 - 04.2021
- Gained hands-on experience in event management, customer service, and front desk operations
- Provided excellent guest service, answering calls and managing reservations using Caterease software
- Assisted with room setups, food and beverage services, and event coordination to ensure smooth operations
Supervisor
Druxy’s Famous Deli
09.2019 - 01.2021
- Prepared and cooked food in accordance with recipes, maintaining high quality and presentation
- Managed inventory and developed purchase lists, ensuring supply consistency
- Implemented a FIFO system for food rotation, reducing waste by90%
Education
Diploma in Hospitality - Hotel Operations Management
Centennial College, School of Hospitality, Tourism and Culinary Arts
04.2021
Skills
- Communication: Strong interpersonal and customer service skills
- Problem-Solving: Effective in resolving guest complaints and operational challenges
- Teamwork: Collaborative and supportive in working with cross-functional teams
- Time Management: Efficient in managing tasks and meeting deadlines
- Software Proficiency: Microsoft Word, Excel, Opera Project Management System
- Leadership: Experience in training and supervising staff
- Inventory Management: Proficient in tracking supplies, equipment, and linens
Certification
WHMIS (Workplace Hazardous Materials Information System)
Languages
English
Timeline
Assistant Laundry Manager
Fairmont Jasper Park Lodge
06.2024 - Current
Assistant Housekeeping Manager
Baker Creek by Basecamp
07.2021 - 06.2024
Team Member
Dave’s Hot Chicken
01.2021 - 07.2021
WIL Event Trainee
Centennial College
01.2021 - 04.2021
Supervisor
Druxy’s Famous Deli
09.2019 - 01.2021
Diploma in Hospitality - Hotel Operations Management
Centennial College, School of Hospitality, Tourism and Culinary Arts
WHMIS (Workplace Hazardous Materials Information System)
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