Gifty Justin
Toronto,ON
Overview
11
11
years of professional experience
Work History
Dispatch Coordinator
Scout Logistics/TA Services
Toronto, ON
01.2020 - 04.2024
- Liaised with Drivers, Shippers, Receivers and Account Managers to provide accurate tracking updates for over 200 loads on a daily basis
- Answered Customer/Driver inquiries by email and telephone
- Dispatched operations for full truckload (FTL) freights moving throughout North America
- Promptly addressed clients with a strong sense of urgency ensuring timely communication with customers and account managers
- Ensured carriers have the appropriate instructions/details for pickups and deliveries
- Updated the TMS (transportation management system) with the appropriate load updates
Air Operations Specialist
Maersk Canada
Mississauga, ON
01.2022 - 11.2022
- Track and trace air shipments in order to maintain current status information.
- Produce, organize and submit export paperwork to meet all applicable resolutions.
- Build and strengthen relationships with trucking companies and airlines to optimize daily operations.
- Organize destination-specific storage and delivery processes.
- Communicate with global offices by telephone and email to facilitate smooth shipments.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used various technical software and programs to carry out daily duties, including in-house CRM, GPS tracking, Microsoft suite among others
Coordinator & Administrative Assistant
Gourmet Cuisine, Compass Group Canada
Toronto, ON
01.2017 - 09.2018
- Used technical software and programs to carry out daily duties, including in-house CRM and Microsoft suite.
- Answered all incoming phone calls and emails in a timely and professional manner
- Pre-qualified new leads and processed all turnovers to the Sales team
- Coordinated events for regular clients, including confirmation of their needs, the creation and distribution of event orders, and post event follow up
- Oversaw the day-to-day accounting tasks such as processing, tracking invoices and closing out the fiscal week and running reports
- Booked staff and rental items for catering events
- Created the daily delivery schedule and distributed to the operations team
- Coordinated hiring and on-boarding processes for hourly associates
- Created and maintained all filing systems and backed up files for records, reports, and documents
- Participated in local networking organizations, community, and industry events as assigned
- Used technical software and programs to carry out daily duties, including in-house CRM and Microsoft suite
Sales Associate
ZARA & Halpern’s
Toronto, ON
01.2013 - 01.2018
- Greeted and assisted customers with questions regarding the store merchandise with outstanding customer service
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assisted with inventory, including receiving and stocking merchandise
- Operated cash registers, managed financial transactions, and balanced drawers
- Completed daily recovery tasks to keep area clean and neat for maximum productivity.
Call Centre Agent
Miratel Solutions
Toronto, ON
01.2013 - 01.2015
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Certificate in Operations And Supply Chain Management -
University of Toronto
Toronto, ON06.2023
Bachelor's Degree - Psychology
York University
09.2022
References
References available upon request
Timeline
Air Operations Specialist
Maersk Canada
01.2022 - 11.2022
Dispatch Coordinator
Scout Logistics/TA Services
01.2020 - 04.2024
Coordinator & Administrative Assistant
Gourmet Cuisine, Compass Group Canada
01.2017 - 09.2018
Sales Associate
ZARA & Halpern’s
01.2013 - 01.2018
Call Centre Agent
Miratel Solutions
01.2013 - 01.2015
Certificate in Operations And Supply Chain Management -
University of Toronto
Bachelor's Degree - Psychology
York University