Overview
Work History
Education
References
Timeline
Generic

Gifty Justin

Toronto,ON

Overview

11
11
years of professional experience

Work History

Dispatch Coordinator

Scout Logistics/TA Services
Toronto, ON
01.2020 - 04.2024
  • Liaised with Drivers, Shippers, Receivers and Account Managers to provide accurate tracking updates for over 200 loads on a daily basis
  • Answered Customer/Driver inquiries by email and telephone
  • Dispatched operations for full truckload (FTL) freights moving throughout North America
  • Promptly addressed clients with a strong sense of urgency ensuring timely communication with customers and account managers
  • Ensured carriers have the appropriate instructions/details for pickups and deliveries
  • Updated the TMS (transportation management system) with the appropriate load updates

Air Operations Specialist

Maersk Canada
Mississauga, ON
01.2022 - 11.2022
  • Track and trace air shipments in order to maintain current status information.
  • Produce, organize and submit export paperwork to meet all applicable resolutions.
  • Build and strengthen relationships with trucking companies and airlines to optimize daily operations.
  • Organize destination-specific storage and delivery processes.
  • Communicate with global offices by telephone and email to facilitate smooth shipments.
  • Prioritize and organize tasks to efficiently accomplish service goals.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used various technical software and programs to carry out daily duties, including in-house CRM, GPS tracking, Microsoft suite among others

Coordinator & Administrative Assistant

Gourmet Cuisine, Compass Group Canada
Toronto, ON
01.2017 - 09.2018
  • Used technical software and programs to carry out daily duties, including in-house CRM and Microsoft suite.
  • Answered all incoming phone calls and emails in a timely and professional manner
  • Pre-qualified new leads and processed all turnovers to the Sales team
  • Coordinated events for regular clients, including confirmation of their needs, the creation and distribution of event orders, and post event follow up
  • Oversaw the day-to-day accounting tasks such as processing, tracking invoices and closing out the fiscal week and running reports
  • Booked staff and rental items for catering events
  • Created the daily delivery schedule and distributed to the operations team
  • Coordinated hiring and on-boarding processes for hourly associates
  • Created and maintained all filing systems and backed up files for records, reports, and documents
  • Participated in local networking organizations, community, and industry events as assigned
  • Used technical software and programs to carry out daily duties, including in-house CRM and Microsoft suite

Sales Associate

ZARA & Halpern’s
Toronto, ON
01.2013 - 01.2018
  • Greeted and assisted customers with questions regarding the store merchandise with outstanding customer service
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Assisted with inventory, including receiving and stocking merchandise
  • Operated cash registers, managed financial transactions, and balanced drawers
  • Completed daily recovery tasks to keep area clean and neat for maximum productivity.

Call Centre Agent

Miratel Solutions
Toronto, ON
01.2013 - 01.2015
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.

Education

Certificate in Operations And Supply Chain Management -

University of Toronto
Toronto, ON
06.2023

Bachelor's Degree - Psychology

York University
09.2022

References

References available upon request

Timeline

Air Operations Specialist

Maersk Canada
01.2022 - 11.2022

Dispatch Coordinator

Scout Logistics/TA Services
01.2020 - 04.2024

Coordinator & Administrative Assistant

Gourmet Cuisine, Compass Group Canada
01.2017 - 09.2018

Sales Associate

ZARA & Halpern’s
01.2013 - 01.2018

Call Centre Agent

Miratel Solutions
01.2013 - 01.2015

Certificate in Operations And Supply Chain Management -

University of Toronto

Bachelor's Degree - Psychology

York University
Gifty Justin