Summary
Work History
Overview
Education
Skills
Timeline
BusinessDevelopmentManager
Gift Mushili

Gift Mushili

Executive Recruiter
Winnipeg Manitoba,MB

Summary

Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Generalist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Human Resources Recruiter with 2 years of experience leading cultural change through staffing and business unit realignment. Collaborative and proactive advisor to senior leaders. Highly-skilled in communications, mentoring, vetting potential employees and building teams with diverse skill sets. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

  • Human Resources Recruiter with 2years of experience leading cultural change through staffing and business unit realignment. Being a Business with hiring and matching best candidates to our client was a great experience , Collaborative and proactive advisor to senior leaders. Highly-skilled in communications, mentoring, vetting potential employees and building teams with diverse skill sets.

Work History

Recruiter Coordinator

IDoHire Inc
Winnipeg, MB
03.2021 - Current
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Scheduled and conducted interviews each week.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Assisted with writing job postings and job descriptions for boards.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Developed and monitored employee recognition programs.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Worked alongside global business leader to deploy new training strategies.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Coordinated incoming job requisitions and applications.
  • Conducted some recruiting events to grow passive talent pipeline to prepare for future hiring needs.
  • Administered employee benefits programs and assisted with open enrollment.
  • Operated and maintained applicant tracking and candidate management systems.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Reached out to qualified referral candidates to obtain applications.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Scheduled and conducted interviews each week.

Manager of Operations

Sage Industrial Services ltd
Greater Sudbury, ON
01.2018 - 02.2021
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Increased profit by streamlining operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Devised processes to boost long-term business success and increase profit levels.
  • Managed over 10 customer calls per
  • Increased sales by 20%

Data Entry

Tesc Contracting
Greater Sudbury, ON
02.2017 - 09.2017
  • Prepared, compiled and sorted documents for data entry
  • Entered data from source documents into appropriate computer database systems
  • Performed accurate and timely collection, entry and verification of timesheets
  • Assisted with project billings as required and under direction of supervisor
  • Process all packing slips as per procurement procedures
  • Reviewed hourly rates performed by sub-contractors and Tesc employees
  • Reported client for project charges and new codes for new jobs
  • Performed general clerical duties including but not limited to: photocopying, faxing, scanning, mailing, and filing
  • Created and modified documents using Microsoft Office
  • Maintain hard copy and electronic filing system
  • Submitted Daily, Weekly and Monthly reports
  • Created and maintained data entry logs to track data entry activities.

Inbound Customer Service Representative

CRAWFORD & COMPANY (CANADA) INC
Greater Sudbury, ON
02.2016 - 06.2017
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Prepared and presented detailed reports to management on claims issues to aid in decision making.
  • Generated, posted and attached information to claim files.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Interviewed policyholders to verify information and obtain additional details.
  • Calculated adjustments, premiums and refunds.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Investigated accidents or incidents to determine cause and extent of damages.
  • Processed and recorded new policies and claims.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Followed up with customers on unresolved issues.
  • Verified client information by analyzing existing evidence on file.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers
  • Resolved complaints to satisfy customers and encourage future transactions

Inbound Control Center Agent

G4S
Calgary, AB
01.2010 - 01.2013
  • Dispatch of Alarms to mobile patrol
  • Call center duties
  • Help employees for book offs and book ONS
  • Investigate on officers open cases
  • Confirming on their schedules’ using time gate
  • Dispatch of Alarms
  • Enter, update and monitor client activity on database on receipt of appropriate fax from clients, print and fax reports to agencies as required
  • Acquire complete understanding (end user level) of all systems and electronic monitoring equipment provided
  • Ensure that all correspondence/paperwork is filled with Monitoring Center Assistant
  • Manager prior to end of shift
  • Maintain familiarity with research and information resources and knowledge bases at hand
  • Respond timely and professionally to internal and external customer requests via telephone, email, via remote access, and using outlook
  • Escalate advanced electronic monitoring hardware and software issues to Manager or
  • Helpdesk personnel while staying current with technological trends related to hardware and software applications offered by G4S
  • Performs other related duties as assigned for shift
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Acted team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Worked effectively in fast-paced environments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Worked well in team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Ran errands and provided general office support in professional environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in team environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Gained strong leadership skills by managing projects from start to finish.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Scheduled security guards to assigned locations
  • Trained security guards and oriented them on new locations.
  • Filled positions being cancelled with trained and suitable candidates.

Supervisor

Concorde Maintenance, Calgary Airport
01.2011 - 01.2013
  • I managed and coordinated activities of workers engaged in performing services for major airline customers to ensure airport facility met customer requirements
  • Worked alongside crew members to ensure services and requirements were accomplished
  • Completed required reports in accordance with station requirements maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Collected, arranged, and input information into database system.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Observed packing operations to verify conformance to specifications.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.
  • Monitored workflow to improve employee time management and increase productivity.

Customer Service Manger

Wal-Mart
01.2010 - 01.2011
  • Schedule for Cashiers, Customer Service agents, Greeters and Cartpurshers including
  • Greeters
  • Audit all cash tills and cash pickups
  • Balance the podium and supply change to cashiers
  • Give voids to cashiers if in need of an override
  • Give discounts to customers and resolve in store problems
  • Balance in store sales and all facility all around the store departments
  • Cash out all the in Store cash sales and report all action codes
  • Western Union money transfer,
  • Train new customer service agents with all transactions done in store.

Customer Service Agent

Sky Service Airlines
01.2007 - 01.2010
  • Handling customer questions and directions
  • Ensured passengers are assisted smoothly through airport facilities
  • Assisting passengers with special needs
  • Wheel chair passengers
  • Constant liaison with Check-in, Transfer Desk and other related areas for smooth acceptance
  • Coordinated all arrivals and check-ins
  • Assisted passengers

Quality Controller

Progressive Moulded Products
01.2006 - 01.2008
  • Demonstrated ability to handle several tasks at once
  • Responsible for all levels of quality control/quality assurance
  • Worked closely with the production and shipping departments
  • Managed 30 production line workers
  • Successful in dealing with difficult employee’s
  • Supervised the assembly of products daily
  • Coordinated machine maintenance

Accounting Clerk

KINESIS LOGISTICS
01.1996 - 01.1998
  • Constant liaison with Check-in, Transfer Desk and other related areas for the smooth acceptance of passengers Liaises with check-in, transfer desk and support the Airport
  • Manager in all areas
  • Assisted Passengers in regard to Entry Requirements, Visas, Residence Permits, etc
  • Coordinated handling of Company Materials/OCS and Records
  • Escorted and directed Arriving/Departing passengers to the respective areas such as Hotel
  • Desk, Visa counter, Transfer Desk, Premium Lounges, Boarding Gates, etc
  • Ensured passengers are assisted smoothly through airport facilities
  • Reconciled various expenditure reports to source documents
  • Prepared routine entries and posted financial transactions
  • Reconciled entries and internal ledgers to financial system reports
  • Assisted in preparation of financial statements
  • Responsible full cycle payroll processing for 100 + employees
  • Process incoming invoices and statements from vendors, prepare and post A/P vouchers, schedule and send outgoing payments
  • Copied and coded invoices and reports for monthly financial reporting packages
  • Maintained system records that deal with payroll including but not limited to pay records
  • Tracked expenses to comply with budgets.
  • Assisted management with annual expense plans to strategically track income or revenue.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Coordinated with external auditors to resolve discrepancies.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Collected and summarized expenses for profit and loss analysis.
  • Transferred data and documents to facilitate system migration and software updates.
  • Completed financial reports, providing insight into performance, operations and cash flow.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Monitored guest ledger, advance deposit ledger and related ledgers to deliver proper internal control.
  • Input high volume of monthly invoices with consistent accuracy.
  • Identified and resolved internal accounting variances, promoting data accuracy.
  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.
  • Analyzed and verified employee expense reports for accuracy.
  • Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Managed accounts payable and receivables and payroll.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Maintained accounting records utilizing in-house and client systems.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Completed biweekly payroll for company personnel.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Verified items billed against items ordered and reconciled differences through follow-up with vendor.
  • Generated comprehensive reports for senior management, covering key financial metrics.
  • Completed payroll functions to facilitate accurate and prompt staff payments.
  • Assisted in review and revision of budgets based on business needs.

Passenger Handler Agent

Nationwide Airlines
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Overview

20
20
years of professional experience

Education

Diploma - Travel And Tourism

International Institute of Travel
Toronto, ON
2008

Computerized Accounting Diploma -

North American of Information & Technology
Toronto, ON
2009

Bookkeeping Certificate -

Mansa Secondary School
Zambia
1995

High School Diploma -

Johannesburg Schools of Skills
Johannesburg South Africa
1994

Associate of Science - Human Resource Consultant Certification

International Association of Professions Career
Calgary, AB
11.2022

Associate of Arts - Dispatch & Freight Broker Licence

Truckadium
Toronto On
06.2023 - 07.2023

Skills

  • SUMMARY OF ACCOMPLISHMENTS
  • Proficient with all aspects of accounts payable, accounts receivable, general ledger and
  • Customer service
  • Proficient in
  • QuickBooks, ACCPAC, Simply Accounting and Microsoft Office, Word,
  • Excel, Access and PowerPoint
  • Possess strong outstanding analytical capabilities and demonstrated talent to provide
  • Comprehensive
  • Detail oriented and efficient with excellent written/oral communication skills to establish
  • Strong relationship and success within fast environment
  • Knowledge of Microsoft Office
  • Managerial/supervisory skills and experience more than five years
  • I’m Self-motivated, able to prioritize work; detail oriented, worked with minimal
  • Supervision and met established deadlines
  • Team Player with proven record of safety and reliability
  • Agent Assistance
  • Agent Support
  • Mobile Agent
  • Agent Collaboration
  • Agent Coordination
  • Intelligent Agent
  • Injectable Agent Induction
  • Inbound Call Answering

Timeline

Associate of Arts - Dispatch & Freight Broker Licence

Truckadium
06.2023 - 07.2023

Recruiter Coordinator

IDoHire Inc
03.2021 - Current

Manager of Operations

Sage Industrial Services ltd
01.2018 - 02.2021

Data Entry

Tesc Contracting
02.2017 - 09.2017

Inbound Customer Service Representative

CRAWFORD & COMPANY (CANADA) INC
02.2016 - 06.2017

Supervisor

Concorde Maintenance, Calgary Airport
01.2011 - 01.2013

Inbound Control Center Agent

G4S
01.2010 - 01.2013

Customer Service Manger

Wal-Mart
01.2010 - 01.2011

Customer Service Agent

Sky Service Airlines
01.2007 - 01.2010

Quality Controller

Progressive Moulded Products
01.2006 - 01.2008

Accounting Clerk

KINESIS LOGISTICS
01.1996 - 01.1998

Passenger Handler Agent

Nationwide Airlines

Diploma - Travel And Tourism

International Institute of Travel

Computerized Accounting Diploma -

North American of Information & Technology

Bookkeeping Certificate -

Mansa Secondary School

High School Diploma -

Johannesburg Schools of Skills

Associate of Science - Human Resource Consultant Certification

International Association of Professions Career

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