Summary
Overview
Work History
Education
Skills
Timeline
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Gienna Lamarche

Edmonton

Summary

Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments, and adaptable to last-minute changes. Motivated crew member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.

Overview

5
5
years of professional experience

Work History

McDonald's Crew Member

Janet Suvanto
Edmonton
02.2022 - 02.2024
  • Organized and restocked supplies to support operations and team productivity.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Took orders from patrons and input selections into store computer system.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Cleaning Assistant

Juanita Desjardin
Edmonton
06.2019 - 09.2021
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Efficiently managed time between multiple tasks throughout the day.

Child Care Provider

Madeeha Rahman
Edmonton
05.2020 - 08.2020
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Communicated with parents about daily activities and any concerning behaviors.

Education

Bachelor of Arts -

Concordia University of Edmonton
Edmonton AB
04-2027

High School Diploma -

Queen Elizabeth Highschool
Edmonton, AB
06-2023

Skills

  • Time management
  • Customer service
  • Team collaboration
  • Coffee machinery
  • POS system operation
  • Order taking
  • Calm demeanor

Timeline

McDonald's Crew Member

Janet Suvanto
02.2022 - 02.2024

Child Care Provider

Madeeha Rahman
05.2020 - 08.2020

Cleaning Assistant

Juanita Desjardin
06.2019 - 09.2021

Bachelor of Arts -

Concordia University of Edmonton

High School Diploma -

Queen Elizabeth Highschool

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Gienna Lamarche