Gielyn Alvarez
Prince Albert,SK
Summary
Results-driven professional with a proven track record at DBP Service Corporation, specializing in enhancing customer satisfaction and optimizing loan processing. Demonstrated expertise in time management and Microsoft Office, coupled with strong leadership and teamwork abilities that have led to improved service delivery. Committed to excellence and efficiency in dynamic environments, aiming to leverage skills for continued organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales and Customer Support Assistant
DBP Service Corporation
Makati, Philippines
04.2021 - 05.2024
- Provided front-line services under retail accounts and developer-assisted accounts.
- Assessed housing loan documentation for accuracy and compliance.
- Performed credit investigations for housing loan applicants.
- Conducted seminars and other clerical work.
Marketing/Customer Service Assistant
Home Development Mutual Fund
San Fernando , Pampanga
05.2017 - 03.2021
- Handled direct client services for both retail and developer-managed accounts.
- Evaluated housing loan paperwork for precision and adherence to policies.
- Conducted in-depth credit checks for prospective housing loan clients.
- Performed administrative tasks to support daily operations.
Education
Office Administration Certificate - Office Administration
Saskatchewan Polytechnic
Prince Albert, SK04-2025
Bachelor of Science - BA Major in Management Accounting
Centro Escolar University
Philippines04-2017
Skills
- Time management
- Teamwork
- Leadership abilities
- Microsoft office
- Accounting support
- Office supply management
Accomplishments
- Awarded as a gold medalist in leadership for co-curricular and extra-curricular activities in 2017.
- College Student Council Vice President for Academic Year 2015-2016.
- University Student Council Auditor for Academic Year 2016-2017.
Certification
Career Service (Professional Examination) conducted by Civil Service Commission in City of San Fernando, Pampanga Philippines on October 14, 2018.
Affiliations
- Volunteered as one of the committee members at the typing competition at Saskatchewan Polytechnic Prince Albert Campus.
- Member of the music ministry at St. Joseph Parish.
- Participated in a marathon in Tarlac, Philippines, last May 2024.
Training and Seminars
- Attended the webinar on Accounting 101 for Non-accountants of the Home Lending Operations Cluster held on April 7, 2022, via Zoom.
- Attended the Standard on Underwriting: Credit and Background Investigation for Availment of Pag-IBIG Housing Loan held on June 19, 2020, via Zoom.
- Completed an online course: Participating in Workplace Communication on May 10, 2024.
- Completed an online course: Receiving and Responding to Workplace Communication on June 8, 2024.
Languages
Mandarin
Elementary
English
Professional
References
References available upon request.
Timeline
Sales and Customer Support Assistant
DBP Service Corporation
04.2021 - 05.2024
Marketing/Customer Service Assistant
Home Development Mutual Fund
05.2017 - 03.2021
Office Administration Certificate - Office Administration
Saskatchewan Polytechnic
Bachelor of Science - BA Major in Management Accounting
Centro Escolar University
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