Reliable and upbeat Grocery worker, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Grocery-worker
Opoku Trading Grocery And Supermarket
03.2021 - 04.2024
Communicated with customers and staff politely and professionally to uphold store standards.
Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
Assisted customers by finding items quickly to boost store satisfaction rates.
Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
Provided exceptional services and pleasant shopping experiences to retail customers.
Listened to customer needs and desires to identify and recommend optimal products.
Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
Developed strong rapport with customers and created positive impression of business.
Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
Grocery Shop Attendant
Shoprite Kumasi
02.2018 - 02.2021
Maintained inventory by replenishing coffee bean supply, stocking coffee brewing equipment and maintaining pastries and cookies for coffee bar.
Remained calm and composed in tense situations involving angry or upset customers.
Checked incoming orders and organized new stock.
Assisted in training new employees on store procedures and best practices to maintain consistency across the staff team.
Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Created inviting environment for customers by maintaining store organization and cleanliness.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Developed strong rapport with customers and created positive impression of business.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cultivated positive first-name-basis relationships with over 1000 repeat customers, winning customer loyalty.
Overnight Grocery Clerk
Palace Shopping Centre
02.2016 - 01.2018
Performed cash, card and check transactions to complete customer purchases.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Identified and resolved discrepancies and errors in customer accounts.
Maintained neat, organized stockroom free of hazards.
Responded promptly to requests for assistance, spills and customer inquiries.
Ensured accurate inventory counts through regular audits and proper documentation of discrepancies.
Contributed to a positive shopping experience by addressing customer concerns promptly and professionally.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Used POS system to enter orders, process payments and issue receipts.
Assisted with training new team members in overnight stocking procedures, ensuring they adhered to all safety protocols and company guidelines while integrating them into the existing team efficiently.
Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Increased efficiency in replenishing shelves by utilizing pallet jacks, hand trucks, and other equipment safely.
Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Ibadur Rahman Academy
Kumasi Ghana
08.2020
Skills
Merchandising skills
Maintaining displays
Repair Cost Estimation
Teamwork and Collaboration
Multitasking Abilities
Product processing
Weighing items
Bilingual in French
Grocery bagging skills
English Fluency
Languages
Timeline
Grocery-worker
Opoku Trading Grocery And Supermarket
03.2021 - 04.2024
Grocery Shop Attendant
Shoprite Kumasi
02.2018 - 02.2021
Overnight Grocery Clerk
Palace Shopping Centre
02.2016 - 01.2018
High School Diploma -
Ibadur Rahman Academy
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