Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gideon Amankwa-Baah

Brampton,Ontario

Summary

Knowledgeable and dedicated customer service professional with extensive experience in IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Small Business Owner

Shopify
03.2020 - Current
  • Started a seasonal small business
  • Ran and scaled ads
  • Fulfilled orders
  • Handled all customer support inquires and concerns
  • Business accumulated over 6 Figures in net income
  • Used Applications like Excel and Word to keep track of orders
  • Used Email marketing with success

Warehouse Worker

NLS Distribution Services
02.2021 - 12.2021
  • Assembling package material like boxes or crates and labelling them
  • Unloading shipments and checking their contents for accuracy
  • Assisting in other general labor duties

Warehouse Worker

SDR Distribution Services
08.2019 - 12.2020
  • Assembling package material like boxes or crates and labelling them
  • Unloading shipments and checking their contents for accuracy
  • Assisting in other general labor duties

Cashier

Walmart Canada
03.2018 - 09.2018
  • Worked in the Guest services Department
  • Has experience in dealing with customers
  • Has experience with registers

Guest services

Admissions, Canada’s Wonderland, Maple
04.2016 - 10.2016
  • Department
  • Has experience in dealing with customers
  • Has experience with registers
  • Dealt with heavy objects

Basketball Camp Volunteer

City of Brampton
06.2012 - 08.2012
  • Helped kids aged 5-10 improve their basketball skills
  • Planned and supervised different activities
  • Showed responsibility

Education

Ontario Secondary School Diploma -

Castlebrooke Secondary School
Brampton, ON

Certificate - Foundations of Cybersecurity

Google
09.2023

Certificate - Introduction To Front-End Development

Meta
07.2023

Diploma - Computer Engineering Technology

Sheridan College
Davis, Brampton, ON
06.2022

Skills

  • Proficiency in various operating systems (Windows, macOS, Linux)
  • Troubleshooting hardware and software issues
  • Knowledge of network protocols and configurations
  • Familiarity with remote desktop support tools
  • Software installation and configuration
  • Mobile device support (iOS, Android)
  • Basic scripting or programming skills (eg, PowerShell, Python)
  • Effective communication and active listening
  • Empathy and patience in dealing with end-users
  • Conflict resolution and problem-solving
  • Clear and concise technical explanations for non-technical users
  • Ability to handle high-stress situations calmly and professionally
  • Collaborating with cross-functional teams and colleagues
  • Sharing knowledge and providing mentorship when necessary
  • Analyzing and diagnosing technical issues
  • Developing efficient and creative solutions

Languages

English
Native or Bilingual

Timeline

Warehouse Worker

NLS Distribution Services
02.2021 - 12.2021

Small Business Owner

Shopify
03.2020 - Current

Warehouse Worker

SDR Distribution Services
08.2019 - 12.2020

Cashier

Walmart Canada
03.2018 - 09.2018

Guest services

Admissions, Canada’s Wonderland, Maple
04.2016 - 10.2016

Basketball Camp Volunteer

City of Brampton
06.2012 - 08.2012

Ontario Secondary School Diploma -

Castlebrooke Secondary School

Certificate - Foundations of Cybersecurity

Google

Certificate - Introduction To Front-End Development

Meta

Diploma - Computer Engineering Technology

Sheridan College

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Gideon Amankwa-Baah