Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gibson Sapasap

North York,ON

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

14
14
years of professional experience

Work History

Staffing Coordinator

EZCare Nursing Agency
01.2023 - Current
  • Oversee all staffing needs and operations
  • Liaise with health authorities to fill vacancies for travel nurses in a timely manner
  • Support candidate screening and hiring processes
  • Facilitate procedures after hiring regarding employee relocation, legal documents etc
  • Assist in preparation and execution of orientation and training plans
  • Collaborate with payroll to ensure correct employee compensation
  • Ensure compliance with internal and external policies and regulations

Caregiver/Personal Support Worker

Home Instead
09.2021 - Current
  • Helps clients live more comfortably, safely and as independently as possible
  • Assist clients with: Personal Care, Activities of daily living such as grooming, dressing and bathing, Meal planning and preparation, Mobility and transfers, Provision of special functions that have been taught, with respect to the client by a regulated health professional
  • Reporting changes in client behavior and condition

Personal Support Worker

Rockcliffe Care Community
07.2021 - Current
  • Helps clients live more comfortably, safely and as independently as possible
  • Assist clients with: Personal Care, Activities of daily living such as grooming, dressing and bathing, Meal planning and preparation, Mobility and transfers, Provision of special functions that have been taught with respect to the client by a regulated health professional
  • Reporting changes in client behavior and condition

Email Support Specialist

Dreamscape Networks, Inc.
12.2017 - 04.2021
  • Answers email queries from customers with issues on their website and email services
  • Performs technical troubleshooting at the back end of the server to fix customer’s website issues
  • Reads email errors to provide customer’s information about the issue with their email service
  • Helps customers in navigating their hosting servers and in building their websites
  • Suggests ways on how to optimize website and how to fix it
  • Facilitates technical understanding to those customers who are not into tech-savvy
  • Provides callback if customer wants to speak over the phone

Private Duty Nurse

Private Home Care
01.2017 - 08.2018
  • Adequate medical assessment and history is taken in collaboration with other members of the healthcare providers such as the dietitian or the physician
  • Day-to-day patient interaction
  • Vital signs checking (changes and alterations documented)
  • Administration of medications and treatments (as pre ordered by physician)
  • Changes dressings, bandages and contraptions as prescribed
  • Diet supervision and monitoring (with considerations to dietitian advise and medical condition)
  • Providing or assisting patient in self-care: Dental care needs, Bathing needs, Elimination, Other self-care needs (may involve hair and nail care)
  • Providing range of motion exercises (may be passive or active depending on the condition)
  • If bed-ridden, an assertive plan to prevent bed sores, contractures and muscle wasting is to be provided
  • When alterations are observed, treatments and remedies are to be performed accordingly
  • Documentation of patient’s condition and pointing out significant changes, to be reported to the physician and to the families
  • In case of emergency situations, application of independent emergency procedures is recommended
  • Maintains optimum health and well-being of the patient
  • Employer: Lindy Peregrino
  • +63 9989905751

Customer Care Senior Specialist

Conduent (Xerox)
06.2017 - 09.2017
  • Helps customers regarding issues on their monthly data plans, billing, and technical problems of their mobile phones/gadgets
  • Provides thorough information about the root cause of their issues, provides appropriate resolution and assists customers if they need help in navigating their gadgets
  • Advises best data plans that will fit their needs
  • Advises the best gadget according to their preference and budget
  • Facilitates order and pre-order
  • Assists customers in fixing their overages and suggests plans to prevent it

Technical Support

Convergys Philippines
10.2013 - 02.2017
  • Provides continuous technical support via telephone or other electronic mediums for a limited product category
  • Employs a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem
  • Identifies the level of technical knowledge of the customer and adjust technical communications to solve customer’s problem
  • Delivers technical assistance relying on instruction and per-established guidelines
  • Achieves and maintains a performance standard
  • Including but not limited to, average handling time, resolution and customer satisfaction
  • Logs all incoming calls and accurately complete case notes in the call tracking database
  • Searches and retrieves data from various databases
  • Ability to multitask with multiple applications during a phone call
  • Participates in training activities to maintain technical currency and to broaden product knowledge
  • Extends contact to promote and sell products or services as required by assigned queue

Staff Nurse

Bislig District Hospital, Philippines
11.2010 - 03.2013
  • Gives direct nursing care
  • Identifies nursing needs of patients
  • Plans, gives and evaluates nursing care rendered to patients
  • Admits patients for confinement in the hospital
  • Performs nursing care activities on patients’ hygiene
  • Assists patients in movement, maintaining proper alignment of patient’s body and utilizing good body mechanics
  • Takes and records patient’s vital signs
  • (Temperature, pulse rate, respiration rate, blood pressure and cardiac/ heart rate.)
  • Observes medical sepsis
  • Reports observations to the physicians
  • Observes and responds to patients emotional- spiritual needs
  • Acts as liaison between patients and hospital personnel
  • Interprets to the patients and family their roles in promoting successful therapy and rehabilitation
  • Prepares patients for and assists physicians with diagnostic/therapeutic procedures
  • Carries out doctor’s legal orders
  • Assists physician when examining patients
  • Performs nursing care procedures and do proper documentation
  • Administers and charts medications and patients’ reactions to medications and report to physicians’ unusual reactions
  • Instructs patients/families procedures or examinations to be done
  • Does care/maintenance of equipment and reports/requests replacement and repair when needed
  • Discharge patients based on physician’s order after clearance from the offices concerned
  • Teaches and directs non-professional nursing personnel
  • Acts as a senior nurse when delegated
  • Receives and endorses patient’s equipment and supplies to incoming/outgoing duty nursing personnel
  • Interprets hospital policies and procedures to patients and family
  • Conducts health education/teachings
  • Maintain good relationships with other hospital personnel, patients and family
  • Charts accurately/legibly nursing care, procedures, medications/treatments done to patients
  • Provide safety to patients/family
  • Renders postmortem care in case of death during the hour of duty
  • Responsible for personal professional growth and development
  • Attends meetings, conferences and call ups, as scheduled

Education

Nursing Leadership And Management

Seneca College of Applied Arts And Technology
North York, None
12-2022

CHRONIC DISEASE MANAGEMENT

Seneca College of Applied Arts And Technology
North York, None
12-2021

Bachelor of Science - Nursing

University of the Visayas
04.2010

Highschool Graduate -

Andres Soriano College
Bislig City, Surigao Del Sur
03.2005

Elementary Graduate -

Andres Soriano College
Bislig City, Surigao Del Sur
03.2001

Skills

  • Microsoft Office
  • Domain manager
  • Email manager
  • Excellent written communication
  • Excellent verbal communication
  • Empathy
  • Adaptability
  • Clear Communication
  • Patience
  • Self-Control
  • Attentive Listening
  • Problem-solving
  • Patient Care
  • Patient Assessment
  • Infection Control
  • Effective Communication
  • Organization
  • Time Management

Timeline

Staffing Coordinator

EZCare Nursing Agency
01.2023 - Current

Caregiver/Personal Support Worker

Home Instead
09.2021 - Current

Personal Support Worker

Rockcliffe Care Community
07.2021 - Current

Email Support Specialist

Dreamscape Networks, Inc.
12.2017 - 04.2021

Customer Care Senior Specialist

Conduent (Xerox)
06.2017 - 09.2017

Private Duty Nurse

Private Home Care
01.2017 - 08.2018

Technical Support

Convergys Philippines
10.2013 - 02.2017

Staff Nurse

Bislig District Hospital, Philippines
11.2010 - 03.2013

Highschool Graduate -

Andres Soriano College

Elementary Graduate -

Andres Soriano College

Nursing Leadership And Management

Seneca College of Applied Arts And Technology

CHRONIC DISEASE MANAGEMENT

Seneca College of Applied Arts And Technology

Bachelor of Science - Nursing

University of the Visayas

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Gibson Sapasap