Gibrany Nuñez
Whittier
Summary
Bilingual resourceful and multi-talented Hotel Crew Member able to work in diverse areas. Proficient in picking up new procedures and tasks quickly while elevating customer service standards in every role. Personable and friendly with guests and colleagues alike.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Housekeeping Manager
Westin Bonaventure Hotel & Suites
Los Angeles, CA
04.2022 - Current
- Oversaw daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Conducted regular inspections to ensure compliance with health and safety regulations, improving overall hygiene standards.
- Collaborated with other departments to coordinate special requests and improve guest experiences seamlessly.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Asst. Housekeeping Manager
Westin Bonaventure Hotel & Suites
Los Angeles, CA
11.2021 - Current
- Monitored all Housekeeping and Laundry personnel.
- Supervised daily inspections for arriving V.I.P.'s to ensure exceptional service standards.
- Submitted reports promptly to management.
- Collaborated with front desk, department executives, maintenance, and general manager to resolve issues and enhance guest experience.
- Work closely with the front desk, department executives, maintenance, and general manager to address issues and concerns.
- Trained new employees on the duties and responsibilities of the department.
- Addressed guest requests, complaints, and incidents in an attentive, courteous, and efficient manner to uphold service quality.
DOT Driver/Trainer
AMAZON
Mission Viejo, CA
06.2021 - 11.2021
- Trained new employees/drivers on daily duties and responsibilities, enhancing their onboarding experience.
- Deliver 350 to 400 packages daily.
- Inspect and complete inventory on all assigned packages/route.
- Pre and Post route inspection on assigned vehicle to ensure all safety points are compliant to policy.
- Resolved guest questions and concerns regarding packages promptly, improving customer satisfaction.
- Collaborated with dispatch to communicate daily duty status, facilitating operational assistance as needed.
Housekeeping Supervisor
Hilton Anaheim
Anaheim, CA
05.2018 - 07.2021
- Supervised, instructed, planned, and assigned work to housekeeping team to maintain high cleaning standards.
- Supervise employees in the daily process of cleaning vacant and stayover guest rooms.
- Ensure all common areas are clean and represent the standards of the hotel.
- Train new employees on the duties and responsibilities of the department.
- Evaluate team member performance and adjust training based on the needs of the hotel.
- Resolved guest complaints and concerns promptly to enhance overall guest satisfaction.
Housekeeping Supervisor
Dream Hotels
Hollywood, CA
12.2016 - 02.2018
- Created organizational system for employee uniform scanning system with Invotech.
- Developed and organized process for maintaining linen and terry items ordered for hotel pre-opening.
- Created and organized system to initialize all hotel rooms with Bartech minibar service.
- Developed, created, and personalized Hotsos service request system for Housekeeping/Linen and Laundry departments.
- Led pre-opening housekeeping team to develop and personalize the completion of the design of all hotel rooms.
- Created and developed the individual daily tasks checklist for all different areas of the housekeeping team. (houseman, public areas, linen, laundry, office coordinator, room attendant and housekeeping supervisor.)
- Created and implemented process to maintain par levels for all housekeeping inventory, including cleaning supplies, linen, and chemicals.
- Hired and trained all pre-opening housekeeping team to hotel standards, this included Housekeeping Supervisors, team leads, office coordinator, housemen and room attendants.
- Developed training manual with SOPs for all housekeeping areas to ensure consistent operational standards.
- Personalized housekeeping system REX for the daily housekeeping inspections of all hotel rooms.
Service Representative
IHOP
Whittier, CA
02.2015 - 11.2016
Service Representative
Kang Ho Dong Baekjeong
Buena Park, CA
05.2014 - 02.2015
Education
High School Diploma -
Frontier High
Whittier, CASkills
- Inventory Management
- Detail-oriented
- Accuracy and efficiency
- Protocol adherence
- Guest Interaction
- Customer Service
- Proficient communicator
- Organized
- Proactive
- Results
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping Manager
Westin Bonaventure Hotel & Suites
04.2022 - Current
Asst. Housekeeping Manager
Westin Bonaventure Hotel & Suites
11.2021 - Current
DOT Driver/Trainer
AMAZON
06.2021 - 11.2021
Housekeeping Supervisor
Hilton Anaheim
05.2018 - 07.2021
Housekeeping Supervisor
Dream Hotels
12.2016 - 02.2018
Service Representative
IHOP
02.2015 - 11.2016
Service Representative
Kang Ho Dong Baekjeong
05.2014 - 02.2015
High School Diploma -
Frontier High