Gibran Macias
Inglewood,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Income Auditor
Regent Santa Monica Beach
08.2024 - 08.2025
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Executed audit phases and entered data into accounting software for analysis.
- Analyzed data and findings to prepare reports detailing financial information.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
Housekeeping Manager
Regent Santa Monica Beach
04.2023 - 07.2024
- Communicated repair needs to maintenance staff.
- Coordinated household cleaning service operations and managed client relations.
- Evaluated employee performance and developed improvement plans.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Managed team productivity and workflow to exceed quality standards.
Guest Experience Manager
Loews Santa Monica
03.2021 - 04.2023
- Acted as point of contact for vendor collaboration for contracted services.
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
- Drafted employee work schedules to fill coverage gaps.
- Supervised payroll corrections for accuracy and duplications.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Housekeeping Coordinator
Loews Santa Monica
03.2019 - 03.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
Skills
- Cash flow management
- Multitasking and organization
- Microsoft Excel proficiency
- Accounting software
- Analytical problem solving
- Bilingual (Spanish)
Timeline
Income Auditor
Regent Santa Monica Beach
08.2024 - 08.2025
Housekeeping Manager
Regent Santa Monica Beach
04.2023 - 07.2024
Guest Experience Manager
Loews Santa Monica
03.2021 - 04.2023
Housekeeping Coordinator
Loews Santa Monica
03.2019 - 03.2021